Sunscape Sabor Cozumel

Room was great. Food choices are confusing as you are allowed to eat at Buffett next door and we drank at neighboring sugar bar. Nice towels and pool floats. Trying to sell time share-not a tan of that. Waiters are great. Bar is good! Did have two roaches in our room and leaky A/C-3212. I would encourage staff to be sure hamburgers are cooked because we did get sick after eating them. We will come back because overall it was great. It has potential to be excellent!!!!

This place is nothing like advertised online. You cannot get food. They have limited options to start with then will close the restaurants without warning. It takes two hours to get a table and eat because service is so slow. Half of the employees work hard, while the other half stand around and are rude. The resort is small and there is not much to do other than the beach. They do have kayaks and snorkeling gear and a small roped off area to use them, which was nice. I didn’t swim in the pool, but my niece did and she got a rash. The set up of the “sister” hotels is crap. You can’t use anything at them. And if you have kids they really will starve. Same 3 options on every meal - hot dog, hamburger, spaghetti. No fruit or veggies. Rooms are small and outdated. However, housekeeping did best they could. I asked at front desk to have shower drain unclogged and that never happened. Had to shower in standing water everyday. The spa prices are double as listed online. And if you think you might get a perk of resort credit, think again. They break it down into $10 off this, $40 off this - and you have to spend so much it’s more like a 15% coupon. You still have to spend money to use the credit. I ordered a vanilla cake for niece’s bday and ended up getting a chocolate one (she doesn’t like chocolate). No sorry or discount - just oh, we only had chocolate. And of course didn’t tell me this until I picked it up for our little party. I will say, one night manager, Hector, was great. He helped us get a taxi one night when we wanted to get food (because everything was closed without warning). Thanks again Hector! I’m not sure if this place is going under or Hyatt made cuts and nobody has actually paid attention to the impact it has had on it. Also, I never did find the pool they had a picture of online lol. What a scam of a place. Hyatt should be ashamed.

Quaint, small resort in front of a quiet and peaceful beach. Perfect to just go and relax. You don't have the excitement of the waves, but you have the beauty of the transparent water and lots of multicolored sea creatures. Just a little bit of sea****, not much, compared with Cancún or Playa del Carmen. All the staff is really gentle and attentive. The ocean is safe for the children, just a little bit rocky in some places. There is a lot of security at the entrance. The waiters, housekeepers and staff are always there for you.

I had a fantastic experience thanks to Chef Martin from “El Patio.” He made my birthday dinner and cake 🎂. He made sure to go the extra mile for my family!!! I will come back just for his cooking and attentions! Sunscape is lucky to have him!!!