Pittsburgh Marriott North

I stayed at this property in April 2030, and had a few issues, but thought I would give it another try. The General Manager’s response to my prior review asked that I “offer us another chance to truly win you over.” I did and unfortunately, it did not go well. The good. The hotel is in a great location, easily accessible from Interstate 79, and located next to plenty of restaurants and shopping areas. Mobile check-in was a breeze, the mobile key worked great, complimentary parking, and the member's lounge (and the gentleman responsible for its upkeep) were fantastic. The first thing I do when checking in is inspect the room for cleanliness. The last time I stayed here the metal ***** located in the shower was filthy. Once again, I checked this same area and it was nastier than the last time I stayed. I wiped a small area and the washcloth ended up black. I am sorry but I do not want to stand in a shower with the filth of all the room occupants that came before me. I took the ***** with me to the front desk when I went to ask for another room. I also asked to speak with the manager since this cleanliness issue appears to be a trend. While the AGM ‘said’ all the right things, his demeanor and body language clearly conveyed he did not care and had more pressing things to worry about. He did state that this situation was an anomaly. They offered me another room and asked that I wait while housekeeping went and gave it an extra cleaning. After 20 minutes I went to the new room and discovered the exact same problem, filthy grill plate, so much for this being an anomaly. I returned to the front desk and the staff member stated she had sent me to the wrong room and gave me the key to a third room. This room was spotless. I would like to commend the staff member working the front desk. Throughout the entire ordeal, she repeatedly expressed empathy, apologized for the situation, and showed genuine concern for resolving the situation. Her actions were what I would have expected from the AGM. Full disclosure, they both offered comps which I declined. What I wanted was to check in to a comfortable and clean room…not extra bonus points. Two stays and two bad experiences. Apparently, the responses to these reviews are to show concern to others who might consider this property.

In town for a funeral and the large lobby sitting area was great place for our large family to meet up and talk.

If you’re like me you’ve noticed the HUGE decline in service at most hotels since the pandemic. Staying at this hotel was like going back to pre-pandemic days of hotel service. Every single person I encountered who worked at this Marriott was so friendly. I wish I knew everyone’s name so I could praise them individually. - The nice lady who was the hostess and our fabulous waitress on the morning of 3/30 at RC grille. - Eric! He was so nice and welcoming. - All of the cleaning staff were polite and accommodating. - The gentleman who stocked the club room. And there’s even more. Thank you all for the wonderful stay, we will definitely be returning!

This was a very good full-service Marriott. I chose this since it had a restaurant and was updated. The room was very nice and quiet. Bed was fine but firm. Gym was decent and airy- good amount of space to stretch out. My main complaint was the on-site restaurant. As another reviewer noted, there is only 1 bartender/server so I had to wait a bit for service. My chief complaint with the restaurant was the portion sizes! I ordered their chicken dish and the piece of chicken was so tiny- like 3 oz at the most- I needed to order more food. I’m not a big eater-just a petite woman! Anyhow I would definitely stay at this hotel again, but would just order Uber Eats or Door Dash for my dinner.

Great hotel at a reasonable price

Very nice property and well kept

Property was pretty clean. Shower in room was slippery when wet.

We had a great experience from the moment we walked in. Excellent and PROFESSIONAL service. Associates were well dressed, well groomed, engaged in converation, made us feel welcome and provided directions and feedback on area shopping and restaurants. Refreshing in today's world!

Great lounge. The Cranberry Marriott is always top notch. Can't say enough for their lounge. They have the best variety of food and there is no need to go out and eat. By far my favorite Marriott and I have been traveling for 23 years. Front desk supper nice and the employee in the evening in the lounge is supper!