CLARISSA
December 10, 2023
We stayed for 1 night in the king room with a sofa. Before I begin, I will just comment that the cleaning staff knocked on my door for us to leave 40 minutes before check-out and I was startled as I was fresh out of the shower and wasn't sure if they were going to key in after saying "housekeeping." I told them through the door that it was not yet check-out and they didn't say anything and left. The staff's support on the phone during booking was very helpful. Check-in was ok but third party sites do not permit use of electronic check-in only so just go to the front desk. The room was spotless! We did find hair under the sheet of pull-out bed. I called ahead to ask if they have zippered mattress protectors and was told they did but found they did not. This is a big factor for me as it helps protects against bed bugs and had I known they didn't have one on the main bed, I would have stayed at another hotel. I have pretty bad spine issues and the Serta mattresses were nice. I would definitely opt for the sofa again as it was convenient. I know a lot of people comment negatively on the breakfast but I'm not sure why. I eat grain-free and do not eat meat and my spouse is vegan and we both found enough to eat! My spouse brought soy milk to the hotel so we were prepared. The food was fresh, hot, and a decent variety! The breakfast station was very clean and fully stocked! I noticed that they ***** and wash the duvet as well which hotels do not ususlly do- impressive!