Europa Gatwick Hotel & Spa Reviews

The receptionist was very friendly, she upgraded us to a bigger room. The room was clean, I can’t believe for this price the hotel was so nice and convenient

I booked a basic double room in the Lodge. The room was fine at this price point, clean and the bed was comfortable. The reception staff were very helpful and the bar had a good range of food options on the menu. The location is very close to Gatwick Airport, and the hotel had plenty of free parking, just register your number plate at the reception.

Accommodation was basic but functional and clean ,good access from motorway. Good onsite facilities.

Terrible attitude from the front desk staff. The clerk managed to mix up the rooms allocated to our party and then, rather arrogantly, blamed us for swapping rooms, when in reality I had to change rooms because the heater in the original room was not working. I even apologised in case there had been any misunderstanding after a long journey, but instead of trying to resolve the situation professionally, she replied that she was also tired. To make matters worse, it later became clear that the confusion stemmed from the room allocation system itself, with room numbers being noted on a piece of paper with handwritten markings. If it had not been for the other member of staff, who remained calm, understanding, and helpful throughout, I would have packed my belongings and left immediately. This is simply not the right way to treat paying guests. Customer service should focus on resolving problems, not shifting blame. Unfortunately, this experience left a very negative impression of what could otherwise have been a pleasant stay

It's quick and easy to get to Gatwick airport from this hotel. It's very basic but has what you need for a short stay.

We paid for a basic double room with breakfast and ended up with the lodge room. It was tiny, couldnt open up our cases. The toilet roll holder was missing the holder and toilet roll keep falling to the ground. Room smelt damp upon entering. As it was a warm day, couldnt sleep well. There was no air conditioning nor a fan. It was so warm. Would not recommend it to any of my friends.

The service was very good as we arrived very late. Was helpful and nice. Easy stay and drive to the airport The bar look big and nice, closed when got there ooo well Nice size room

Very nice accommodation

Charming and historic, though the facilities are a bit old, it's very clean.

I have stayed before and will again, affordable and pleasant, great breakfast

Very nice staff, very efficient all clean and tidy I recommend 100%!

Lovely hotel, convenient location. Great value for money.

Lovely greeting. All very straight forward. Was an evening check-in so we were tired. Hotel looked a tad tired too - seen better days. Ground floor room so didn’t feel secure opening window at night. Turned radiator off to cool room down for sleeping. Was a stuffy nights sleep but a good sleep considering. Comfy, clean bed. Smoke alarm flashing green light was annoying - but I managed to sleep away fm facing it. Breakfast was just ok - a little disappointing. Sausages only ok. Scrambled eggs a bit rubbery. Mushrooms dry and tasteless. Bacon and fried bread good. Toast and spreads and hot drinks machine ok. Shame couldn’t take fresh coffee fm machine back to room … there was a notice saying not allowed. Basic bathroom as expected with shower hvg plenty of hot water … win. No-one on desk when left … box to post door key into.

Best ever recommendation for a short term stay near Gatwick