Baymont by Wyndham Chicago/Alsip

It was clean and comfortable I just wish they would clean the windows they where filthy.

Hotel staff were friendly. Hotel was clean. Hot breakfast was served. My room was decent size unfortunately my bed was uncomfortable. Nice water pressure.

Amazing

Smells very nice in the rooms and supply dove products.

I was highly disappointed by the customer service provided by the front desk manager during check-in. During check-in in, the front desk manager stated they did not accept my bank card even though it was the card used to make the reservation. This was, of course, a huge inconvenience, considering it was 10 pm and my family and I had just driven 700 miles. Obviously, it wasn't delightful to learn the only way I could get our room was to pay cash, which came with an extra deposit amount. I was also told there was a separate fee for my pets, which I was not informed about when I made the reservation. I told the manager information about their policies would have been good to know when I made the reservation. To which he informed me I was at fault for using a third party. I tried to explain to them that I had called the phone number on the website. If it was directed to a third party, I had no control over that. We went round and round a few times before I gave up and started to go to the atm. I tried to go to the atm to pull out the money for the room four separate times. The manager stopped me every time to keep arguing with me and, on the fourth time, told me they would not give me the room because I was getting upset. I then told the manager this was poor customer service. The manager then tried to convince me because they did not raise their voice, they were providing excellent customer service. At this point, I practically had to beg them for a room, and it was obvious he was doing this for their amusement. By the time I got to the room, I was so distraught by the experience I was in tears. My family and I will have to return to that area a minimum of four times a year to see my mother. The Baymont was very convenient for us since it is only a 5-minute drive from my mother's house, and the Baymont accepts pets. However, we will no longer be coming to the Baymont. This experience has tarnished the whole company for us. I refuse to stay in a hotel where a manager provides horrendous customer service and then tries to convince you they are doing a great job after toying with your emotions like a game of cat and mouse. Not to mention, the room was barely cleaned, and the breakfast was stale. Overall, this was a terrible experience, and we will no longer be using the Baymont or any other affiliated hotels. I highly suggest the manager undergoes in-depth customer service training to avoid future problems. Also, I would recommend checking the rooms after they have been cleaned, cleaning the breakfast area, and restocked with fresh food. Thank you.

Check in painfully slow.

Great location and very economic

HORRIBLE...You wanna run as far away from this place as possible. Service is horrible...not clean...shady front desk....i could go on and on! plenty of hotels in the area...Avoid this one!

Overall it was pretty good. The water in the shower did not get very hot. This is the second time that happened during 1 of my stays. Also the water pressure could have been better.