Crudwell Hotels with Airport pickup service

I recently stayed at the hotel from 24th May until 27th May, and unfortunately, my experience was extremely disappointing throughout my entire stay. We had booked a double room and informed the booking team that we would have a baby with us, necessitating a room with easy access. Over the phone, we were assured that a suitable ground-floor room was available. However, upon check-in, we were given a room on the first floor up a narrow flight of stairs, which was completely unsuitable for our needs. When we addressed this issue with the reception, the individual there informed us that he works at the bar and could not assist us, and that we would need to wait for the owner. When the owner eventually arrived, he claimed that no such request was made during the booking process, despite us explicitly discussing it over the phone. He also stated that the only accessible ground-floor room was smaller than a double bedroom and unavailable. Despite our observations that rooms in the new block opposite reception were vacant, he insisted they were occupied and suggested we swap rooms with our family members. The service during breakfast was extremely slow, with the waiting staff appearing overwhelmed despite the few occupied tables. The food quality was mediocre, and on the first day, I found a hair in my plate, which was very off-putting. The following days saw no improvement in the speed of service. On 26th May, my family decided to dine at the hotel restaurant. Despite informing the staff that they would be dining shortly after having coffee in their room, they were told upon returning that the restaurant had run out of stock. This was particularly frustrating as other guests were being seated during this time. The overall service was shockingly poor, with a clear lack of understanding of how to deal with customers. The level of unprofessionalism and the inability to accommodate simple requests left us very disappointed. I am surprised that the hotel is still operational with such substandard service. This experience has certainly affected our perception of the hotel, and I would not recommend it to others. Improvements in customer service, communication, and general hospitality are urgently needed.

Located in Malmesbury, The Horse & Groom Inn is in a rural location, a 5-minute drive from Malmesbury Abbey and 8 minutes from Lacock Abbey Country House. This inn is 7.8 mi (12.5 km) from Thames River and 5.5 mi (8.8 km) from Bristol Aero Collectlon.You can enjoy a meal at the restaurant serving the guests of The Horse & Groom Inn, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge.Free self parking is available onsite.Stay in one of 5 guestrooms featuring flat-screen televisions. Digital television is provided for your entertainment. Bathrooms with shower/tub combinations are provided. Conveniences include electric kettles and free tea bags/instant coffee, and housekeeping is provided daily.

Set in Crudwell, Gardeners Cottage offers accommodation for up to 4 adults with a seating area. Free WiFi is offered. An oven and microwave are also featured in the self contained cottage, as well as a kettle. There are 3 other double rooms in the main house with parkland views, featuring tea and coffee making facilities. Guests can also relax in the large garden. Breakfast can be provided for the double rooms, with prior arrangement. Bath is 36 km from the holiday home. Bristol Airport is 54 km away.

Located in Malmesbury, this cottage is in a rural location, within a 15-minute drive of Malmesbury Abbey and Chavenage House. This cottage is 11.1 mi (17.8 km) from Westonbirt Arboretum and 12.5 mi (20 km) from Swindon Designer Outlet.Take in the views from a garden.Free self parking is available onsite.Make yourself comfortable in this individually decorated cottage, which features a kitchen. There's a private furnished balcony/patio. Complimentary wired and wireless Internet access is available.