Hotels Near Kiosco, Santa María Ahuacatitlan in Cuernavaca

Nice, clean, and modern hotel. Great location.Good food and excellent But noisy and noisy guests. No hair dryers in the bedrooms.

Excelente servicio y atencion de todos

Un excelente hotel, tiene empleados muy amables, te resuelven tus dudas 24 hrs y siempre están al pendiente. Muy amables y con instalaciones muy prácticas y cómodas. Tiene una alberca muy limpia y agradable. Sin duda volvería sin ningún problema.

We arrived at 12 p.m., the valet said the car was all strapped, which was false but put it strapped on the whole ticket, then better we park it, without shock. The reception gave us a room until the end of the world without explaining that we have to take another lift and not the lift that is there, we lost and we returned to the reception they already indicated where. At that time I asked for my bill which they obviously have not sent, even speak by phone and they have been sent and still not arrived. The hotel was very comfortable and very comfortable. I thought it was a guarantee of good service and facilities, but not. All the place needs renovation, this old and dustful. If I liked the peer.

We wanted to go to Cuernavaca for 1 day, two families with two kids. The price was very good and breakfast was included. I didn’t expect much but for the price we payed we were extremely happy. Very clean hotel, simple and good rooms, the breakfast was good and much better than I expected. A small swimming pool and a jacuzzi but clean and comfortable. And the staff was very friendly and helpful. Giving 5 star doesn’t mean it was perfect but taking advantage of the price I will give them a full house. Usually I only give 4. If I can give an advice I would open a small cafiteria with something to eat and drink. I missed my cappuccino. 🤗

The first time I stayed at this hotel, although the price felt a bit expensive, it was worth it, the location was OK, the room was large, the facilities were complete, and I booked one more night.

I stayed at the Fiesta Americana Hacienda San Antonio El Puente Cuernavaca for a wedding in October 2023. I am supremely disappointed with my experience at this hotel. For starters, their online booking system is a nightmare. Second and most importantly, when we arrived the staff let us know we had two rooms booked for the same night, one in my name and one in my husband's name, both under my credit card. Obviously this was their doing as my husband NEVER created a second reservation, no less he would NEVER use my credit card. I kindly told the staff that this wasn't possible, that I never booked a second room for the same night, and would like to cancel this. To which they said that their cancellation policy requires that you give them 3 days notice, so they could not cancel nor refund me. How was I meant to know about the two rooms 3 days in advance, given that I never made two reservations??? We went back and forth, but they would not budge. They REFUSED to refund me even though THIS WAS NOT MY DOING! So now, I had to pay twice!!!!! What's more, they made me feel like they would handle it by the end, and NEVER told me they would actually go through with the second charge. But low and behold, my credit card statement shows charges for two rooms on the same night. Outside of this egregious experience, the rooms are just okay. We blew a fuse the first night with the hair dryer, and weren't provided robes. For the price you pay these small details go noticed. Finally, to top the experience off, we were coming back to the hacienda in the wee hours of the night after the wedding and the doors were shut and locked. We tried knocking as we heard rustling behind the door but the staff did not let us in, saying we were rude for knocking! How else were we meant to be let in?! Eventually after telling them we had kids with us, they let us in, but not after at least 10 minutes of deliberation. Overall, this experience was absolutely the WORST part about our stay in Mexico. Everything else was really great - but sadly this has tainted our experience and I can definitely say I will never return to a Fiesta Americana again.