Hotels Near Lowe's Garden Center in Saint Robert

Upon entering the room you could smell the mold and stale smoke. I went to the bathroom and realized the urine on the toilet, and the lime backup from not being cleaned. Hairs everywhere. I went to the front desk immediately and requested a different room. I was told there weren't any more available rooms (although the parking lot was bare), I then requested a Housekeeper to come clean the room so I could let my child play. She stated there weren't any available at that time. (it was 2:30pm!!!) I then asked what could be done about the room and filthiness of it and she stated I could take my business elsewhere!?!? I requested a refund for the $72.00 I had paid plus the $100.00 deposit and was told that it was non-refundable!! Upon leaving, my husband went to get the deposit (paid in cash) and he was told that we forfeited the deposit when we smoked in the room?!?! Unbelievable! 2 days afterwards I had some charges on my account. I called the hotel and I was told it was because I didn't cancel in an adequate time and there was no refund, so that's a total of $316.00 for a 30 minute hotel stay! Needless to say, we disputed the charges and waiting for our money. Beware of this hotel. The pictures on the internet are misleading and nothing of what the rooms look like.

I chose this particular hotel because it was part of the Wyndham Group. And I believed them to be of a reasonably good standard and quality. Also trip.com had some very competitive pricing. The hotel was easy to find, a good location close to i-44. Exceptionally easy access to the freeway. The room was clean, pleasent and nicely decorated. The night reception person was professional and polite. Breakfast is included in the price. However .....the breakfast service was sadly lacking. Selection was poor. The food was luke warm. The person maintaining the breakfast area decided arguing with the customers was a good idea. When asked for spray to stop the waffles from sticking (which they were) she said that she didn't have any, it didn't need any and in five years of working there she had never seen any of the waffles stick. So....of course....I had to watch and see for myself. Four out of four different customers who made waffles ALL had trouble with sticking waffles and ended up just ripping them out.... The stay could have been top notch, but wasn't. If breakfast is not important to you then you will be fine. However if you like to get what you pay for and enjoy a nice hot scrambled egg and a bit of bacon before you travel, you might want to give this particular hotel a miss.

The environment is average, the traffic is convenient

Satisfied with the service....

The hotel seems overpriced for what you get. Our room needed several repairs. The common areas are in need of repairs/ updates. I heard hallway noise in the early morning. Usually Holiday Inn Express hotels are much nicer.

Will not stay again. We changed plans and wanted to extend by arriving a day earlier. I called the hotel repeatedly over a 4+ hour period with no answer to my calls and no rollover to voicemail or a call center. Others in our group didn't stay here because they couldn't ever get anyone to answer to even reserve their trip. Once I finally got someone on the phone, extending my stay was easy. I didn't get breakfast hours at check in, so I called front desk in the morning to ask....no answer on phone. Night #3, my daughter stopped up the low flow water saver toilet (not really sure how). Called front desk repeatedly but got the fast busy tone each time. Went to front desk to ask for a plunger and was told someone else is using it. Was assured they would come to my room next. 45 mins later, and again not able to call the front desk due to a fast busy, I went back to front desk and was assured someone would be right up. When I mentioned not being able to call due to their phones being off the hook or not working, the person working the front desk told me very patronizingly that the line was just busy with other callers. Nope. Your phone is off the hook...at least admit it. And still no one has brought a plunge after well over 1 1/2 hours. Our room literally smells like $h*t, but we are done begging for a plunger or maintenance. This place is a Sh*t hole. The beds are comfortable, and there is daily housekeeping. The rooms are reasonably clean, and the shower is ok. The ac is slways either too hot or too cold. Walls are very thin. Did I mention the rest of our group is staying across the parking lot at the Holiday Inn Express and seems happy? Just sayin'.