Hotel Riu Touareg - All Inclusive

On arrival at the hotel, even though there was six reception staff on it took 45 minutes for me to be checked in, Upon trying to enter the room which was very difficult I noticed that the door was actually broken with the hinges coming away at the top please refer to the photo this meant not only was it hard to push the door open but that the lock was waged. As it turned out I reported this on a daily. The safe within the room again was broken again was reported and again nothing was done about it the door leading onto the unlit balcony had actually come off its runner, so once I'd managed to open it not realising that this was the problem until I expected it in more detail it couldn't be closed again this was reported to reception and took two days for it to be repaired there was a hairdryer, dangerous and that when you try to use it the casing would fall off exposing the live wires.. Again this was reported and nothing was done about it. Life THREATING hanging space for clothes was provided behind beads within the bathroom I say beats as there were multiple strips of the missing in our room, this meant whenever you use the shower which wasn't enclosed in his own room the steam would come out and due to the fact there was no doors on the wardrobe affect the clothes. The shower, the entrance of the shower had a shower curtain was more hanging off its rail then it was attached, this reported on a daily basis to the chambermaid and as you can guess also to reception. During our stay we had an avalanche of water pouring through the ceiling through the holes This took 45 minutes for somebody to come out and look at it The blackout curtain that you could draw across the patio doors, was dirty and full of holes. There is a photo of a light switch the reason if you weren't careful, every time you used it you got a shock yes an electric shock so we decided it was just simpler to leave it on. The balcony the drying rail actually fell off when we put on our wet bathing cloths, an attempt was made to repair it but again not competent a repair there was no lighting on the actual balcony so if you wanted to sit outside in the evening even to do something as simple as reading the book, you had two choices, one leave the curtains open to allow the limited light from the room to come through, or use the torch on your phone so that you could read the words in the book. Again, the complimentary tea and coffee left a lot to be desired. We were issued with just three coffee sachets a day, and had to constantly request more As with other five-star hotels I have stayed in you had speciality dining restaurants, these could only be booked using the app, unfortunately we were unable to get the app to work, your reception team were unable to get the app to work, so we never got to visit any of them and no attempt was made to help us book into these restaurants any other way.. The food that was served in the restaurants well the main restaurants was what I can only was

Fabulous resort we went as a family everything was lovely the staff are so helpful and the beach is amazing

The Hotel is advertised as a 5 Star it is 4 at best. The good points the food is outstanding there is loads of selection in the main restaurant its fresh and very tasty from breakfast to lunch to dinner exceptional. We found 2 of the booked specialist restaurants excellent which is the Italian and the Asian both were also buffet, the Boa Vista seafood restaurant was a bit hit and miss it didn't know weather it wanted to be buffet or served at the table and the main we choice to be served took ages to arrive to the table it would be better if this was also full buffet. The staff were friendly and outstanding they could not do enough for you always with a welcoming friendly smile they are a credit to the hotel. Obviously the weather was great 25- 28 degrees all year round make sure you put plenty of sun cream on as there is a breeze blowing all the time making it feel cooler than it is. The drinks were great and we had no problem with the "Ice" however at the pool bar the drinks were in smallish glasses and some people had taken there own insulated cups to keep their drinks cold which I thought was a good idea. The cocktail list is not extensive but if you ask they will serve different one just don't go by the list. The hotel is kept very clean all around including the bedrooms however the bath towels are small and thin, but the pool towels are okay. Now for the not so good bits, 5 star I would expect waiter service in the bar or round the pool as you get with most 5 star hotels, there isn't any this is probably due to the hotel being so big and totally spread out, if you have mobility problems as for block 5 or 6 by the main pool and close to the restaurants and bars otherwise its a bit of a walk. We were put in block 2 which must be the furthest away although all credit to the hotel they did move us to block 6 within 24 hours so no complaint there. The hotel is in a need of a refurbishment it is looking very tired, the rooms need upgrading re grouting and general upgrading, new safes, furniture, basins etc. and so does the main pool, with tiles missing in the bottom the grout has all fallen out and there is a few rust spot showing, but the water is clean and very brilliant for a dip although be away it is sea water. Not this is not a beach holiday there is very little swimming in the sea as its to rough, all the time we were there it was red flag no swimming and the reps had never seen a green flag. All in all a good relaxing holiday but not 5 star

Not sure where to start! Certainly, this is not a 5* hotel! 3* at best. Good points - Staff are brilliant, friendly, attentive and very hard working. Food was ok, plenty of choice, not always mega hot. Pool restaurant we preferred for breakfast and lunch. Entertainment varied massively, but around the main bar it was quite nice to have a drink and play cards and just listen to the entertainment in the background. Adults only pool area was nice, pool bar was nice. The grounds are kept so clean and look stunning. The beach is stunning, but can’t swim due to how strong the current is! Bad points - The hotel is very dated, it’s in major need of a refurb, our room was just about adequate, but when you’re paying a lot of money and for your honeymoon for a 5* resort you expect a lot better than this. The toilets do smell but not as bed as some had said. The main pool area was packed in terms of sun beds, felt a bit over crowded. The restaurant at night time was beyond manic, people push in, bump into you and it’s just not a very nice experience to say the least. Food seemed to run out quite quickly. Breakfast and lunch time was a lot calmer because they have 2 restaurants open. Overall, we had a nice time, but I would expect more for how this resort is advertised. I wouldn’t come back to this hotel, but I would visit Cape Verde again. Key things if you’re going to book. Don’t expect 5* hotel Bring Towell pegs Don’t expect to swim in the sea Restaurant is chaos in the evening.

Smell of human excrement in rooms so bad. Came 22/4 still here TUI rep Not helping and still in the most vile room and living out of suitcase as wardrobe is close to bathroom wall and smell is rank. Hotel customer service not interested. So beware if it’s a resort you’re interested in. TUI holiday but give it one star. Read Daily Mail 3/6/24. People gone to media as you get no joy from TUI or emails 😡

This was our third visit since last year. IF you’re looking for guaranteed sun and lounging by the pool this hotel is ideal. If you like to go outside the hotel of an evening, walking along various bars and shops…..forget this hotel. It is in the middle of nowhere, but has everything you need. If you prefer a quieter pool, go to the infinity. If you want to join in the games or listen to music head for the main pool. I’m astounded at today’s Daily Mail story, I simply don’t recognise any of the couples complaints. You do NOT need to walk for an hour along the beach to escape the music at all. 2 mins walk from the main pool and you’ll not hear it ! Yes, there is a sulphur type smell when you flush the loo, just take a bottle of zoflora. Keep the lid down. The rooms are basic, not what we’d consider 5 star in the UK, BUT this is not the UK. The staff are incredible and the food is varied. There’s something to suit every taste, unless you’re the kind of person that wants sushi every day or fine French cuisine! If you want to chill, read several good books and get a great tan, this place is prefect