Crowne Plaza Cleveland Airport

We booked a handicap accessible room but when we arrived, we found that my husband couldn't even get his wheelchair under the sink. When we asked at the desk, they gave me 2 other rooms to go look at. One was dirty and the second was not accessible. I went back and was given another list of rooms to go look at. The fifth room finally worked. I was very confused why I had to go look at the rooms. Wouldn't that be available for the front desk to see? Even the accessible room was very tight getting around and the bathroom door didn't open right for a person in a wheelchair.

This hotel needs urgent upgrading and revamp. Or better a total make-over. It’s really old fashion style. Dark wood style everywhere. Not much sunlight inside. The breakfast room is downstairs, no windows, no daylight. Really a depressing experience. Same for the rooms, they are big, but it feels like you are in a time warp. One elevator broken, and the others make terrible noise whilst in operation. Staff is friendly, but I wouldn’t like to work all day without seeing daylight. Low standard for CP hotel brand. One positive note, at reception they told me that they will revamp from September onwards. So, if you need to stay in this area, fot this hotel wait until year-end.

Easy quick check in! Reliable, on time and friendly shuttle service!

This hotel is trash. Our flight got us in late at night. We had booked a room with 2 queen beds. There we 4 of us including my elderly mother in law and My mobility challenged sister, my husband and me. They gave us ONE King Bed. No apology. We called down the lobby. The girl at the desk played stupid. We went down to the lobby. The girl behind the desk threw up her hands saying "someone changed your reservation there's not another room. Nothing I can do" again no apology. It's midnight. There are 4 of us. Adults. A man who worked for the hotel was off the clock and offered to bring us 2 cots. The counter clerk gave us breakfast vouchers. And free water. A crappy solution but a solution. 90 minutes later, no cots. My sister, mother in law and I all slept in the bed. My poor husband spent the night in a very uncomfortable chair with an ottoman. There wasn't even an extra blanket and only 3 towels. Blankets were supposed to come with the cots. The tub was filthy. There was a dirty footprint and a glob of SOMETHING in the corner. The kleenex box was empty with wads of used tissue in it. So we couldn't shower. We're going to an event this afternoon. Breakfast was adequate. They charge $12 for what you get at Hampton Inn for free. We were glad to have the vouchers cuz $12 would have felt like robbery. The restaurant staff were courteous and professional though. The music over the speaker in the dining room was Karaoke versions of 80's hits. In the morning at check out the room was comped. The morning desk clerk said that there had been a room available last night. At least we didn't have to pay for this trash experience. We were scheduled to take the shuttle to the airport. The gentleman from the night before was the driver. He showed me his list. 4 slots scheduled for us. He apologized for the night before. That he was off the clock the night before but he got us the cots, Blankets and pillows and told one of the night workers to bring them up for us. But when he came to work at 6am the cots were still sitting where he left them. He was lovely, helping my sister and MIL into the shuttle van. Our luggage was in we were in then the desk clerk came out and said we only had 2 slots reserved for the shuttle. She pulled me and my husband off of the shuttle telling us to take the next one. It's obvious that the hotel is badly managed, under stafed and poorly trained. The helpful man had worked a double shift, worked off the clock for several hours and returned for his next shift 5 hours later. No one should be expected to function like this. Exhausted, he remained professional and accommodating. They're lucky to have someone like this on staff. He probably won't last long and that will be the hotel's fault. Yes they comped the room but now we're unrested and unwashed and headed to a black tie event.

In general, it is a good place to stay

I'm a retired engineer with disabilities and my wife is a retired M.D. who also has a disability. We stayed here with my wife's two cousins, one a retired M.D. and the other a retired attorney and we're all over 70 years old. My disabilities prevent me from standing, walking or laying down for an extended time without experiencing extreme pain. We came primarily to see the total solar eclipse and didn't know where to go to see it since downtown is full of tall buildings. We finally decided that the hotel's property was ideal so as soon as I checked in on Saturday the 6th I put in a request to borrow a few of the pool chairs. I was told the general manager wasn't in and that she would have to make the decision but the front desk staff didn't foresee any problems with what I asked for. I was told the general manager would be in the next morning, so I came to the front desk in the morning and was told she had already left without leaving an answer but that she would be in all the next day. The next day, the day of the eclipse, I again went to the front desk and was told "Didn't you get the message?" but there was never any message left for me. I asked to speak with her and she came out wearing a scowl on her face and told me I couldn't use them because she "didn't want to take the liability of me sitting in the parking lot" because "it was going to get dark during the eclipse" and she didn't want me to get hurt by "traffic speeding through the parking lot". I told her I would make sure we wouldn't be in the way of any traffic and that I had been through a total ecplise before and it doesn't get anywhere near as dark as night, but she refused to listen to me. She had stubbornly made up her mind. I then informed her about my disabilities and was reporting this to the ADA. She became agitated, aggressive, combative and raised her voice, scolding me very loudly within earshot of the front desk staff and everyone in the lobby that I "should have brought my own chairs" on my flight from South Carolina to Cleveland. I was totally shocked by her demeaning behavior towards me, feeling like she viewed me as a second class citizen due to my disabilities. Because I was reporting this, she immediately claimed I "threatened" her and that she was calling the corporate legal department on me. I asked for her supervisor's contact information but she refused, telling me that "their cell numbers and email addresses were personal". She then abruptly ended the conversation, turned her back on me and returned to her office. I again went outside to the parking lot to find a safe place to be and saw grassy islands on raised concrete curbs where vehicles couldn't travel and these met all her criteria for her so-called concern for my safety. I went back in and asked to speak with her again to promise that I would stay within these completely safe areas but she refused to come back out to reason with me. Instead, a sales manager came out who had a smile and was very pleasant

I had a reservation for Friday March 1st. I arrived late Thursday night, early Friday morning. Got a room when I got there, around 1am. It is ridiculous that I had to pay $179 for the room. This is the only hotel I stayed at that does not pro rate or give a discount for very late/very early check ins. The staff was not very pleasant. One gentleman working was nice. The woman that were there seemed irritated to be there and that I was bothering them. I do not recomend this place if you are looking for great customer service. I will definitely stay at the courtyard Marriott before staying here.

Convenient to the airport with friendly shuttle person