Days Inn & Suites by Wyndham Houston NW Cypress

I recommend you here!

DO NOT WASTE YOUR MONEY. This place is ran down and there is no cleaning staff. Didn’t even get fresh towels the next day.

This property assigned the wrong room, infested with German roaches that were all over my belongings, didn’t offer breakfast the entire stay, doesn’t have housekeeping unless you specifically ask for you room to be cleaned, and manager is never available. Key card randomly stops working at side entrance causing lockouts and having to walk around the building to the front just to get back in.

Nice and relaxing

My room was dirty, moldy and all around funky. They advertised breakfast and i was told at check in that there would be no breakfast in the foreseeable future. I checked out of my room within 12 hours of checking in. The bathtub drain was clogged and took 30 minutes to drain. The staff was rude at check in and said it was non refundable.

Hotel had overbooked and had no interest in finding displaced travelers a place to stay. The room was disgusting and I had to ask for it to be cleaned. Stains all over the floor. Food wrappers under the bed. I stayed for the first night because I had to make it to my son's tournament and I wouldn't have to be there long. When I got back from the tournament the next day, there were cockroaches. That was the last straw. I packed my things and went to the front desk to ask for a refund for the night. They told me to call my third party that I booked through and they would give me a discount. They offered my $20. I'll be contacting corporate first thing on Monday to get a full refund and report the condition of the hotel and the lack of professionalism and problem-solving skills.

Canceled breakfast service but doesn't say so until after checking in. Hairdryer didn't work. Sent me down the hall to a recently vacated room to use the one there. Ask for one to be previews before the second mowing. Repeatedly said they would but never did. Mold around the sides of the tub. Finally checked out thanks to *******.

Excellent service no complaints

Although the staff tried their best given their situation, it doesn’t negate the fact that none of the amenities were available. The staff is left high and dry by the owners and left to deal with irate customers. No room service, no cleaning service “unless you ask the night before”. No breakfast. Rooms were not commercially cleaned. The staff left is as helpful as they can but are in over their head trying their best.