Marriott Hotels in Da Nang

When I first entered the room, I was a little disappointed. Although we had booked a Premier Suite Ocean View and were allocated the exact room category selected, our room was on level two and unfortunately there was no real ocean view as it was completely blocked by the trees in front of us. I called the front desk and was told that the hotel was fully booked and nothing could be done. The next day, when I met the room manager, I shared my disappointment as I had booked the room more than three months in advance and expected the room to match the photos provided by the hotel. Unfortunately, that was not the case. As shown in the first two photos taken by me, there was hardly any ocean view at all, compared to the third and fourth photos provided by the hotel before our stay at the Marriott. I also stayed three nights at Da nang courtyard and included the last picture as comparison view there as well. Setting that aside, we were impressed by the hotel facilities, especially the 4 full-sized adult swimming pool. The beach was clean and beautiful, and we spent every day at the gym, which was fully equipped with everything we needed. After our workouts, we enjoyed the decent breakfast before relaxing by the pool or at the beach for the rest of the afternoon. It turned out to be a very relaxing holiday as we intentionally planned very few activities for the final part of our trip. I was also very pleased with the incredible service recovery by the hotel manager Onah Ton. Instead of offering wine, which we do not drink, or unnecessary amenities, she thoughtfully arranged a ride to the airport for us. I believe small gestures like this truly make guests feel valued and encourage them to return again in the future.

Overall really great relaxing experience particular with super friendly and helpful hotel team - special credit to Alex picking us up by buggy always with warm greetings, plus Thuy and Toby at lobby. My kids loved to chat and engage with the team members so definitely a nice touch when spending a week there. My kids were always looking forward to go to Kids Club doing different activities. The adult free Vietnamese coffee workshop and spring roll making class were also interesting. Nice beach, main pool and spa! Though the villa maybe a little aged, but still good and we loved our private pool and two storey villa!