Unscripted by Hyatt Hotels in Da Nang

Really nice place to stay. Friendly staff. Nice location, the room was quiet and didn't have any noise. Nothing bothered. Perfectly clean. Well-maintained air conditioners, pleasant smell. Good breakfast.

The room was great, and the location was excellent, but the service details need improvement. For example: 1) We requested additional drinking water, but since housekeeping had already left, we were asked to go to the lobby to refill it ourselves; 2) We left a tip in the room and noted that we needed more bottles of drinking water, but only one bottle was replenished that day; 3) When we arrived at 4 PM to check in, one of our reserved rooms was still not ready, even though the booking platform indicated a 2 PM check-in time; 4) Some in-room notices were only in Vietnamese (front) and Korean (back), with no English provided, making them difficult to understand. This is also somewhat unfair to a hotel that serves tourists from all over the world. That said, the hotel’s location is highly commendable. It is situated in a lively area and is very close to the Pink Church and Han Market.