Hampton Inn Dahlgren

We enjoyed our stay here, and especially the staff

This hotel has a policy of charging early check in fees. As a diamond member, having spent a fair amount of money with Hilton, I find this greedy and offensive. In addition, I found management's response incompetent and thoughtless. Steer clear. There are better hotel options in the area.

I came to HAMPTON INN by HILTON in Dalhgren for my birthday and when I got here I arrived earlier than expected and I was hoping for an early check in. I had spoken with sapphire who is a host at the desk days before and asked about early check in and she told me that it’s a $50 fee which I thought was strange. but at this point, I probably would have paid it because I just wanted to relax. Sapphire said that they didn’t have any rooms available which is understandable and it would probably be 2 o’clock because they had to clean 60 rooms mind you I only needed one. So I sat in the lobby, then in my car, then in the lobby and all she would say is nothing is available. I think the customer service by her was extremely poor and another worker came and said the whole third floor has been cleaned . Mind you . I am still waiting almost 2 o’clock another associate comes in and ask, can he help me and I told him I am waiting on a room and I have been waiting since 10 o’clock and he said if you were a gold or silver member you could’ve checked in earlier. What in the world. At their customer service level I would never be a gold or a silver member. I always stay at the Holiday Inn and they always accommodate whether You’re coming early or not their customer service is number one. This is the first time I have ever went to a hotel and they had rooms available but made you wait just because. I really felt that I was discriminated against . I was feeling mad and sad. Then after waiting for a room I FINALLY get one at almost 2 :00 and it smells like sewage. GABRIEL another customer host was very helpful and I wish he was there earlier because he was a much better host and professional. HAMPTON INN should keep in mind that good customer service and accommodation goes a long way.

Staff was very nice, very clean room, and the pool was heated.

Very friendly and I had left a suit behind and the notified me right away.

very clean and staff was amazing. Front desk attendant was super nice and very fast at check in.

My husband, son and I stayed here and were very pleased. The room was clean and comfortable, toiletries were provided. The front staff was super friendly and helpful (gave us utensils when we realized our take out food order forgot to provide them). My only complaint is that the heat whistled all night long, and it felt like a wind tunnel that could be felt on the other side of the room. But that could have been just a defect in our room. Free breakfast was really good as well. Eggs, meat, pastries, waffles, cereal, yogurt, oatmeal, fresh fruit...something for everyone. We will definitely come back. Extremely pleased!

The only thing that wasn’t wonderful was spotty text and internet availability. Phone calls were fine, but internet was very on and off. They did offer guest Wi-Fi but I did not want to use it. Not a big deal and I would absolutely stay there again.

Front desk kept saying he had no record of our reservation. Our ******* confirmation did not show the number he needed to check us in. He kept saying because we checked in through a 3rd party he could not do anything. Not what is expected from a Hilton hotel.