Terrou-Bi

Great time and the service was excellent, love the little treat every morning

I recently stayed at a hotel that left me with mixed feelings. Upon arrival, I found the room to be decent, but I was surprised to discover it lacked basic amenities like an iron and ironing board. On the brighter side, there was a charming little balcony that added a nice touch to the accommodation. The housekeeping staff truly stood out during my stay. They were exceptionally friendly and service-minded, which made my experience more pleasant. The security staff also impressed me; they were friendly and attentive, contributing to a feeling of safety throughout my visit. I decided to treat myself by visiting the spa, and that turned out to be one of the highlights of my trip. The treatments were excellent, the service was top-notch, and the ambiance was lovely—definitely worth a visit. Despite the hotel's cleanliness and well-maintained environment, the atmosphere was quite loud. It seemed that the nearby fish restaurant and the entertainment venue, Magic Land, contributed to the noise, making it difficult to find any quiet moments. Unfortunately, I encountered some communication issues with the service staff in the bars and restaurants, as well as on the beach. Many of them struggled with English, which led to misunderstandings and forgetfulness regarding orders, especially when I asked about ingredients in the food. Given the price I paid for the stay, I expected a higher standard of service, which made it feel overpriced. I also booked a tour to Banda and Pink Lake through the hotel, but I was disappointed with that experience as well. The transportation provided was an old, banged-up Toyota, and I had no way to open or close the windows myself. With no air conditioning, I had to rely on the driver opening the windows for air, which wasn’t ideal, especially given the dry and poor air quality. While this hotel is highly rated and considered the number one choice according to reviews, my experience suggests that the noise levels, communication issues, and transportation concerns significantly detracted from my overall enjoyment. I would advise potential visitors to keep these factors in mind when deciding if this hotel is right for them.

room needed a fresh coat of paint, light fixtures were mostly broken or stained, the hallways were dirty and everything from check in to the restaurants was extremely slow and inefficient. the wifi never worked for us and the facilities with the exception of the pool and beach were all pretty subpar for a 5 star hotel.

We had a terrific stay at Terrou Bi. The location is lovely - beautiful beach and pool, swaying palm trees, relaxing yet sophisticated atmosphere. The absolute best aspect of the resort are the staff - if we could give them 10 stars we certainly would. They were caring, attentive, friendly, and really took care of our every need. We will miss them! Our only critique would be a request to offer more vegetarian options at lunch and dinner. Breakfast on the other hand was wonderful!