To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(3970)
Positive reviews(3791)
Reviews with photos/video(586)
Delicious breakfast(397)
Perfect for kids(180)
Great swimming pool(90)
Located downtown(63)
Has facilities for children(45)
Luxurious(44)
Clean pool(24)
Negative reviews(179)
Guest User
Children's Themed Room (Double bed)
Stayed in Sep 2024
Family
1 review
4.2/5
Very Good
Posted on Sep 4, 2024
When i arrived to check in, the doorbell is not helpful, not trying to help to bring my heavy luggage until my room, just put it behind me when i checked in and leave it without helping to bring into my room and i need to bring it my self
Response from Property: Dear Guest,Thank you for choosing to stay with us. We are so glad to know that you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. we are looking forward to welcoming you back in the near future.
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Kuok
Supetior King
Stayed in Apr 2024
Couples
4 review
3.7/5
Posted on May 7, 2024
This Shangri-La does not have the iconic aroma smell in the lobby area. And throughout our stay of 2N, we noticed they do not have the iconic smell! How disappointing.
The front desk lady is professional but service without smile. Very robotic. We visited the lobby lounge and we were served by this waitress that is just doing her job, not friendly.
The breakfast is awesome, Shang's standard. Room is old and need a facelift badly.
A far cry from the other Shang that I've visited.
Response from Property: Dear Guest, Thank you for choosing to stay with us during your recent visit to Dalian. We appreciate that you have taken the time to share your feedback with us. We are sorry for the inconvenience caused. Rest assured that your feedback is being shared with the respective departments for discussion and training purpose. We look forward to welcoming you back to the hotel in the near future and exceeding your expectations.
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Yolanda
Supetior King
Stayed in Apr 2024
Couples
24 review
5.0/5
Outstanding
Posted on May 6, 2024
Had a great time. House keeping was super attentive and even left us some notes. Was great. Will stay here again.
Response from Property: Dear Guest,Thank you for choosing to stay with us. We are so glad to know that you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. we are looking forward to welcoming you back in the near future.
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Guest User
Supetior King
Stayed in Feb 2025
Business travelers
3 review
5.0/5
Outstanding
Posted on Feb 14, 2025
Enjoy the stay very much
Response from Property: 尊敬的客人,您好!感謝您對酒店服務與設施的高度認可和評價,我們將繼續努力,傳承亞洲的優秀傳統,努力為您創造良好的環境及難忘的體驗。期待您的再次光臨,祝您生活愉快!
Guest User
Superior Twin
Stayed in Dec 2023
Family
15 review
4.0/5
Very Good
Posted on Dec 27, 2023
The hotel is 10-15mins walk from the subway station, close to restaurants and there is a mall next to the hotel.
Response from Property: Dear Guest, thank you for staying with us during your recent visit to Dalian. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. I do hope to welcome you back again to the Shangri-La Hotel, Dalian the next time you return to our lovely city.
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Guest User
Deluxe King Room
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 7, 2024
Excellent hotel, had a pleasant stay
Response from Property: Dear Guest,Thank you for choosing to stay with us. We are so glad to know that you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. we are looking forward to welcoming you back in the near future.
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Yong Hwee
Supetior King
Stayed in May 2024
Solo travelers
17 review
5.0/5
Outstanding
Posted on May 22, 2024
Good 5 stars hotel with friendly staff and clean room.
Response from Property: Dear Guest,Thank you for choosing to stay with us. We are so glad to know that you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. we are looking forward to welcoming you back in the near future.
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ABMD US INC
Supetior King
Stayed in Feb 2024
Business travelers
75 review
5.0/5
Outstanding
Posted on Mar 10, 2024
Great hotel , good service and well located in the central area
Response from Property: Dear Guest,Thank you for choosing to stay with us. We are so glad to know that you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. we are looking forward to welcoming you back in the near future.
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Shahram
Supetior King
Stayed in Jan 2024
Business travelers
126 review
5.0/5
Outstanding
Posted on Feb 21, 2024
Nice location. Clean and cosy. Very helpful staff.
Response from Property: Dear Guest,Thank you for choosing to stay with us. We are so glad to know that you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. we are looking forward to welcoming you back in the near future.
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Beanista
Supetior King
Stayed in Dec 2023
Business travelers
23 review
5.0/5
Outstanding
Posted on Feb 19, 2024
friendly staffs clean and cozy room
Response from Property: Dear Guest,Thank you for choosing to stay with us. We are so glad to know that you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so and delight each guest. we are looking forward to welcoming you back in the near future.
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ddelraba
Superior Twin
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 7, 2025
niceeeee
Response from Property: 尊敬的客人,您好!感謝您對酒店服務與設施的高度認可和評價,我們將繼續努力,傳承亞洲的優秀傳統,努力為您創造良好的環境及難忘的體驗。期待您的再次光臨,祝您生活愉快!
Andrew Mark
Supetior King
Stayed in Mar 2023
Business travelers
19 review
4.7/5
Amazing
Posted on Mar 19, 2023
Nice place good value great breakfast and helpful staff.. good location downtown
Response from Property: Dear guests! Thank you for your highly appreciated recognition and evaluation. We will continue to work hard to inherit the excellent traditions of Asia and strive to create a good environment and unforgettable experience for you. Looking forward to your coming back again!
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Mike and Kelli
Horizon Deluxe Room
Stayed in Jul 2022
Other
4 review
5.0/5
Outstanding
Posted on Jul 18, 2022
The room was clean and even supplied daily fruit. The service was helpful and spoke English. Centrally located in Dalian this made it easy to see several different points of interest. Will visit again!
Response from Property: Dear guests! Thank you for your high recognition and evaluation. We will continue to work hard to inherit the excellent traditions of Asia and strive to create a good environment and unforgettable experience for you. Looking forward to your coming again!
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CarlosMartins
Supetior King
Stayed in Dec 2022
Family
15 review
5.0/5
Outstanding
Posted on Jan 25, 2023
Is a nice hotel, with a bunch of available services.
Was a pity they don't have a biguer room or family rooms available , so we get a tween room, that was fine also.
Restaurant is good, breakfast have a good varaiaty of food .
Location is great, not far for many interesting places in the city.
Response from Property: Dear guests! Thank you for your highly appreciated recognition and evaluation. We will continue to work hard to inherit the excellent traditions of Asia and strive to create a good environment and unforgettable experience for you. Looking forward to your coming back again!
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Weerapakkaroon
Children's Themed Room (Double bed)
Stayed in Aug 2022
Family
3 review
4.5/5
Great
Posted on Aug 29, 2022
Good for children, Nice place to be relax
Response from Property: Dear guests! Thank you for your highly appreciated recognition and evaluation. We will continue to work hard to inherit the excellent traditions of Asia and strive to create a good environment and unforgettable experience for you. Looking forward to your coming back again!