Room had a wobbly dilapidated iron board, tub had a rusty bath plug. under the bathroom sink was a lot of dust. Rang up the front desk to ask about getting a dental kit and was told it would be brought up. Waited for 30 mins and then went down to get it myself. Asked for a shoe polish kit and was told by the reception that it was not a practice at Hilton (rather rudely). I was warned about this hotel and I am glad that I cancelled my third day of booking and stayed elsewhere.
Great location and amenities. The Jade Waters park is a great bonus! The only complaint I have is how extremely slow and under staffed the pool bar was. If you’re going to raise the price of the wristbands from $25 to $55 because it’s Memorial Day weekend then it would make sense to bring in additional staff to ensure that everyone is served in a timely manner. Waiting in line 30 mins + for a drink takes guests away from fully enjoying themselves.
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Latest Guest Reviews for Hilton Hotels & Resorts Properties in Dallas
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Read the latest Hilton Hotels & Resorts properties reviews in Dallas—see what guests loved.
7.9/10
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GGuest UserRoom had a wobbly dilapidated iron board, tub had a rusty bath plug. under the bathroom sink was a lot of dust. Rang up the front desk to ask about getting a dental kit and was told it would be brought up. Waited for 30 mins and then went down to get it myself. Asked for a shoe polish kit and was told by the reception that it was not a practice at Hilton (rather rudely). I was warned about this hotel and I am glad that I cancelled my third day of booking and stayed elsewhere.
HHKMGreat location and amenities. The Jade Waters park is a great bonus! The only complaint I have is how extremely slow and under staffed the pool bar was. If you’re going to raise the price of the wristbands from $25 to $55 because it’s Memorial Day weekend then it would make sense to bring in additional staff to ensure that everyone is served in a timely manner. Waiting in line 30 mins + for a drink takes guests away from fully enjoying themselves.
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