Embassy Suites by Hilton Dallas Near the Galleria

Like the area

Best customer service . Ery comfortable stay

Not helpful staff

The good: As with all Embassy Suites properties, they give you (cheap) drinks at happy hour and a decent hot breakfast in the morning. The mediocre: The room itself was fine and in line with what one expects at this style hotel (including a good sized suite and comfortable bed), with two notable exceptions: 1) the people in the rooms above and on either side were clearly audible and 2) the water in the shower wasn't hot... it was lukewarm at best. I assume this is because I took a shower midday and not when everyone else in the building was. The bad: the hotel doesn't tell you ahead of time that there is no free parking anywhere. I don't like to be surprised by such things and don't expect to pay at this style of hotel this far from downtown. Additionally, the hotel is undergoing renovations, so there was only one working elevator to service all six (I think?) floors.

My husband and I had a great stay there everything was beautiful and clean. It was conveniently located by great restaurants and shopping. They breakfast was great every morning as well

The hotel was great, but after paying for the hotel, I had to pay to park on the hotel parking lot! Penny pinching! NOT GOOD!

It was dirty in parts of the room and our air conditioner didn’t work well. A maintenance man came to fix it and it didn’t work.

I have stayed in Hilton hotels for many years and this goes down as the worst stay I’ve ever had. The toilet would not flush and maintenance came to fix it while we were out. When we came back, it over flowed after it was supposedly fixed so we had to move our 3 kids to another room at 9:45 at night. Then we didn’t have hot water Friday night or Saturday morning. Also, the door to the room wouldn’t properly close.