Staybridge Suites Dallas-Addison

This hotel charged me extra 78 dollars. I've called them and they said we will refund it. But they didn't. It's not cool

Good rates, Clean rooms & great location.

Everything was perfect. I will definitely return if I come to Dallas

This hotel is filthy, there is a staff shortage, beyond rude employees, no room cleaning service. Infested with lice - had to pay hundreds to get rid of head lice! My business partner also got lice and he stayed in a different room. When we called the manager to report it, he told us to choose another hotel next time. Didn’t even apologize. Do not stay here.

This place is an absolute DUMP! DO NOT STAY HERE!!! The Staff is rude and not helpful at all! The General Manager promised to clean and refresh the room, which did not happen over a 3-night stay! I had my pregnant wife with me and two of my children. We had a room on the 3rd floor of the 2nd building and the elevator was broken the entire stay! Our room smelled like smoke and fried chicken the entire stay, even after I went to purchase air fresheners on my own, which I should not have had to do at all. On the 3rd night of my stay I called to get fresh towels as I was promised by the General Manager (Ram) I would be sent during the day before housekeeping left for the day. That never happened, so I called down to the front desk and asked to get fresh towels, and I was instructed by the front desk (Walter) to bring down my dirty towels which were on the floor of the bathroom at this point because I thought housekeeping would be coming to clean the room. Again, the elevator is not working and I'm expected to carry dirty towels 2 buildings down and then carry a load of clean towels back by hand to the 3rd floor. What is reasonable about this??? Hopefully you are like me and take into consideration the reviews and hopefully I can spare another family/person(s) from this nightmare of a place. And please note I did not complain until the 2nd day as I tried all I could do on my own to make my family's stay as comfortable as possible, the management was made aware of my issues and did nothing to resolve my issues during my stay here. So if someone comes in the reviews to state anything to the contrary, that is a lie. I gave these folks and management ample opportunity to make things right and they chose or lacked the initiative to do the right thing. Good luck on your hotel search!

If your stuff is not in a luxury bag don’t stay here they will think it’s trash and throw it away offer you a free room and say we can’t do anything about your items because we don’t know what was in there and can’t assess it’s value. I have stayed at this hotels about 75 days in the last two years as well so they know me and my character , or should. While staying at this hotel I left a toilette bag inside of an express bag with handles. The next morning I called the hotel and spoke with Ram who is a GM on the property at 10AM and he said he would look for it. I arrived at 3PM to talk with Ram about my left item, he said he had gotten busy and forgot. When Ram spoke with then individual who cleaned the room ( specifically in charge of trash ) they said they noticed the bag but had discarded it due to covid policy’s they do not look in bags and could not remember if he threw it away the previous day or the current day, which I found odd. I asked RAM to check the cameras in the facility to possibly jog the workers mind and he responded “ The cameras do not work “ , which I also found odd . I can understand the policy however if the bag is not in a clearly identifiable trash bag or bin I feel they should change their policy and at least make sure they are not throwing out valuable items ( One razors , bevel razors , razor covers , shaving brushes razors… ect) I am not please with the customer service received at this location. I would not recommend this experience or interaction for anyone.

Stayed here for 9 nights while working locally. What little interaction I had with the staff was pleasant. The room was spacious and everything worked as intended. I did not care for the layout of this hotel as I stayed in the 2nd of two buildings which was currently undergoing a renovation, and if they offered any kind of evening meal or happy hour (which my previous Staybridge did), I never saw it as my room wasn't in that building and neither was my entrance/exit. The rooms while spacious, were stale and while everything worked, it was also stocked with the least expensive almost everything. Gas station toilet paper, a 1980's countertop microwave, coffee maker, fridge, towels....you get the picture. For the money, it wasn't worth it to me and I left for another hotel. Overall not bad, just a little let down compared to my last Staybridge stay.