Embassy Suites by Hilton Dallas Love Field

I had a wonderful stay! Great service, rooms, and atmosphere. The hotel is also in a very nice and convenient location. I will be back!

0 stars. Extremely disappointed. Booked a non smoking room and was given a smoking room. This was my daughter’s wedding night and I booked well in advance for a non smoking room for the couple before catching a flight at Love Field. The customer service was horrible in addressing the issue. Apparently to them it isn’t a big deal and there is nothing to be done since they didn’t have the room type I reserved and paid for in advance. Completely disappointing on a special day.

Symone at the front desk was very helpful with my questions. The room was clean and has a lot of space.

When staying at a hotel? You expect noises throughout the night. A door slams or car horn or maybe even people talking in the halls. But for some reason in the room that I stayed in all night long from 10 PM to 6 AM all I heard were mechanical noises. My room was close to the elevator so perhaps that was it but no matter I didn't get any sleep. I only booked the room for one night because my flight was canceled. I had spent a day traveling, and I would be up early the next morning to travel again. All I needed was a good night sleep and I wasn't able to get that. I did tell the front desk clerk when I left this morning. She said she notated what I heard on my room number, but that was all she responded.

Spotless and staff was very attentive. Mehmet was one of the drivers for tranport to Love Field. Super helpful and just a beautiful person.

The Hotel was great. I rented 2 rooms for me and my companions The problem came I was monitoring my credit card. The hotel started making charges during my stay that I didn't understand, and they surpassed the amount I paid for the rooms. When I asked for an explanation, they said that part of the problem was I booked one room direct and another room virtual through *******. We did get it straightened out, but it took away from the enjoyment of my trip. If this is true, I probably won't use ******* anymore and I'll probably book directly. I'll reread my confirmation emails again and see if I can make sense of this and make sure it wasn't a mistake I made

Beatiful hotel, the Atrium looks very nice on arrival. Staff is very friendly. There's a lake and a walking trail right next to the hitel.

The front desk at 1am was odd. Customer service was absent. No waters, and apparently the Market was closed, even though it was open as in no doors. My headboard in my room was peeling, which was gross. So it just made me feel like the hotel was in a downward spiral.

Everything about our stay was awesome! Anthony at the front desk did an outstanding job representing the Embassy Suite brand! We will definitely be back!!!!