DoubleTree by Hilton Dallas - Love Field

Clean and friendly

Easy check in/check out process Bell check was a plus for me The room was nice and bed was comfortable/cozy I loved the option of pre ordering breakfast and having it delivered to my room during the time I indicated on the card

Overall the stay was nice. However customers service not so well. At check-in the counter did not seem to joyful to see new clients. Double Tree is known for it's cookies at check-in the individual in front of me had to come back and request the service. After I checked in the same individual neglected to offer me the signature item as well. The bar and grill was hit and miss as well. 1st day I was treated sub par. The 2nd day was much more pleasant, top notch in a sense. The last day I was rushed to eat and get the hell out. I ordered the same dish 2nd and last day, steak and eggs. Last day I had to ask where is my toast. No fruit was provided, unlike the day before.

Breakfast buffet was really good

Terrific hotel! Rooms are very clean and well appointed. Staff is fantastic, extremely friendly and helpful! I forgot a phone charger and they were very engaged with helping me solve my problem expeditiously so I could continue to focus on my work. The bar/restaurant also has a great atmosphere!

Friendly staff. Variety of good options. Efficient transport to Love Field

Close to airport

Excellent stay. you notice all the little things. super clean parking lot. brand new super quiet elevators. quiet room great view of planes. great cookies, as usual. but the best part was the breakfast buffet. They even made me a perfect omlette. Buffet had everything you could think of and more. The sausages are extra tasty.

The hotel lobby was so nice and inviting. The staff was very friendly. I knocked a star off because all the rooms aren’t updated the same as the photos online. We were with a volleyball team so we were able to see the different rooms. We were on the second floor and our friends rooms were higher up. There is an inaccessible balcony on the second and third floor (maybe even 4th) and then the other rooms above extend out. We had friends on the 7th and 8th floors and their rooms were much larger and updated to what you see in pictures. The bathrooms are also much larger on the higher floors vs the room we had on the second floor. Was our room bad.. it was fine but not only did it need updating so what we saw in photos lined up with the rooms but these rooms were a little more rundown (I.e., part of the baseboard was pulling off the wall). It was nice to just have to take a set of stairs to get to our room but I definitely would’ve preferred a higher floor and larger room since we had 4 people in our room. If it was just one or two people the size would’ve been more easily tolerated (and we did have 4 people listed when we signed up for our room through the volleyball registration). We also had an issue where we did not have enough towels for everyone in our room. The first night they brought us extras and we were able to use those the second night. The third night they didn’t have enough staff to bring us more so they wanted us to come down to get it ourselves. Would I stay here again.. I would.. but I definitely wouldn’t settle for a lower quality room for the same price as the more updated rooms in the future.