Fairfield Inn & Suites Dallas East

Excellent customer service. Facilities are very neat and clean. I really enjoy staying at this Hotel

Staff were all friendly and helpful. Room was comfortable and clean.

Great property, super clean, and I’m picky!

Customer service staff is very friendly

Convenient and clean. Nice breakfast. Be aware there is a $5 daily parking fee

I like that it's close to work. They always attend to drivers that arrive from trips. Quick and friendly

Nice and clean hotel!

New hotel. Super clean. Friendly staff. Our room was gigantic! King bed with separate living room area. The bathroom was huge! Excellent place to stay if going to the state fair or Dos Equis Pavillion. Complimentary breakfast was good. Eggs, sausage, waffles, bagels, cereal, yogurt, fruit

To begin this is a new hotel, it is position next to a Mexican bus depot and a lot of construction. It has sketchy people staying there. It is not in a good location in Dallas. Upon my arrival, I wanted to change hotels to a safer area because there is barbed wire around the gate which was a total issue for me. Upon check in, the over night receptionist AGREED that it was not a safe area and she understood me wanting to check out, however it was 2am and a long drive from Houston. She encouraged me to stay one night and see. This was a 4 night business trip, they had security so I did stay, she upgraded the room- great. The rooms were clean but the staff is incompetent. Housekeeping cleaned the room and reset the door- had to go get a new key. The breakfast was BAD and it is normally a lot better when we stay at other Marriott with free breakfast. On the last day I come down and asked the manger could I check out as I noticed my corporate card was charged and needed the correct card to be used. He said it was too early to check out (as I was trying to resolve the issue) but that the charges on the corporate card were only holds and when I got ready to leave I could use another card. I attempt to check out that evening, and the receptionist tells me she can’t check me out with a different card!!! Currently the charges remain on the corporate card. It’s ridiculous that no one outside of the manager can refund and charge another card. She calls the manager he does not answer. I email the manager he does not respond. The receptionist was totally clueless and undertrained. Ledger issues can happen but someone should be available to help. I am a platinum elite member and I am totally disappointed by my experience here. Will never return!