Element Dallas Love Field

Walking distance to a variety of restaurants. Hotel rooms was clean, and modern! Amenities in the hotel were solid as well (restaurants, pool, gym, bar, etc)

Place needs a deep clean before it’s gets worse. Detail cleaning is it needs. Am surprised management hasn’t seen it.

Overall my stay at Element was nice, though having to pay for parking in a wide open self-parking lot is not customer friendly. The room was nice and large (suite) with a full kitchen. It is nice to have the bar and restaurant on site and the food I ate was pretty tasty. They should add Chardonnay to their wine offerings!

One of the best breakfasts I've been offered, very good and fresh! Front desk staff are friendly and helpful. Top-notch all around!

I stay at this hotel every other week unless they are sold out. I love the breakfast, the shuttle drivers are friendly, and Sasha at the front desk is a rock star. I’m not impressed with the operations of this hotel. About a month or two ago, I left my room at 6 am to get breakfast. I returned to my room and was locked out. It wasn’t just my key that wasn’t working, but the entire battery to the door died. I told the front desk what happened, and they told me I would have to wait until 9 am until the managers got there to get me back into my room. The assistant general manager showed up before then and helped me get back in to my room a little after 9:30 am. The Assistant General Manager was friendly and professional and apologized profusely, saying it was “unacceptable and everyone working there should know how to get my back in my room.” Since this was a huge inconvenience and I missed half the meeting I flew in for; I expected the hotel to make this right (even more so that I’m from their top account). I did not get a follow-up email from anyone, nor did they comp the night or provide me with Marriott Rewards points. Now, this is unacceptable. Today, I arrived at the Hotel at 7:15 pm, and they walked me because they were oversold. Why in the world isn’t the front desk manager pre-walking people if they knew they would be sold out of rooms at 7:15 pm? They easily could have called or emailed me so I could make other arrangements. They drove me to a Hilton Garden Inn that was filthy and agreed to pay for my room. This doesn’t do anything for the inconvenience I’ve experienced as my company was paying for my room anyway. I planned on staying at this hotel every other week for the rest of the year, but if this is how I’m treated, I will find a new hotel.

The hotel is well maintained and the staff, with the exception of a very rude young man, were very helpful. I would recommend this hotel to those flying out of Dallas Love Field - the shuttle was great.

we were very happy with our stay.

Breakfast was great, staff very friendly.

Always an amazing stay!!