Guest User
June 10, 2024
Lovely hotel 5 minute walk to convention center for Fan Expo. The staff is the most incredible I’ve ever experienced. We were treated like absolute royalty. I was stunned as most hotels are annoyed we are there. The food is delicious. The drinks are phenomenal. Everything they do is custom. Would I like rum or tequila? Sprite or club soda? Fresh strawberries or purée? Glass or plastic? Every single time and I must have ordered five strawberry mojitos. They will find you wherever you are with your orders. They thank you every time you leave a room. When you walk up to any staff, at the front desk, the bar, anything—they immediately stop what they are doing, drop everything, make eye contact, big smile, how can I help you today? How is everything? What can we do to make your stay more special? Staff is vacuuming by 7am. Security guards—multiple and friendly—make you feel safe at any hour. Pool is small but lovely. Not a leaf or dead bug to be found. Shout outs to bartender Kodir and all his staff for being professional, caring, sweet, kind, and not bad to look at ;) Beril and Cecilia at the front desk…and just everyone else whose name we don’t know. Oh and — I asked for housekeeping and replenish of all towels and toiletries and they actually did it. If I could move in today I would. Best hotel experience of my life. THANK YOU!