Guest User
June 1, 2024
We recently visited Metin Hotel based on a recommendation. Despite calling ahead to confirm our visit, upon arrival, we were informed that while we could use the pool garden, we were expected to consume food and drinks. While this requirement seemed unusual, we didn't mind and proceeded to order. I ordered a cheeseburger which unfortunately came with burnt fries. When I politely asked for a replacement, the server, who seemed inexperienced, suggested we pay extra for another serving. Though this response wasn't ideal, we didn't make a fuss and continued to enjoy our day by the pool. However, when settling the bill, the manager addressed us in a surprisingly unfriendly manner, referencing a complaint about our dissatisfaction with the food. Despite clarifying that we only requested replacement fries, we were met with disapproval. This experience left us feeling unwelcome in our own country, especially compared to the treatment of other English-speaking guests. Furthermore, the cleanliness of the facility left much to be desired, with broken amenities and inadequate umbrellas. We hope this feedback is helpful for future visitors. Best regards.