Guest User
June 22, 2023
I was a guest at the mountain hotel and afterwards wrote a few points to the mountain hotel by email to make sure that improvements can be made in the future. I communicated these constructively as below. At first there was no response at all, then when I asked about it I received an incredibly unfriendly message from the owner, firstly a reference to the website, where 4 courses are mentioned in the summer (although it is questionable whether the salad buffet can be considered a course and there was no fish, which is what the website says) and whether I had read correctly, and secondly that he would "not comment" on the other points because they were "not productive" for him. Instead he recommended: "Feel free to rate my hotel negatively, that's also advertising!" I'm happy to do that. I deliberately chose the direct route of communication with the hotel, but apparently they don't place any value on customer feedback, which is why I can now unfortunately only give it 1 star (otherwise it would probably have been 3). Positive aspects of the stay were the mostly decent food and the committed service (who didn't always seem fully professional, though). Now to my points of criticism: - Room: I had a single room which did not look at all like a 4-star hotel (old carpet, pale yellow sofa, cramped). Anyone interested should have several pictures sent to them in advance to get a complete impression. It was clean, but had more the feel of a monastery room (restricted to the bare essentials). - The website says that you can choose between meat, vegetarian and fish menus - but there was no fish menu on offer, just two menu options. - From the next room (separated by a locked connecting door) you could clearly hear all kinds of noises, which is not appropriate for a 4-star hotel, a solution should be found. - I was shocked by the dessert called "Mohr im Hemd" - I am aware that the name is traditional in Austria, but nowadays you should choose a different name (e.g. chocolate cake). I pointed this out to the waitress, but was dismissed. So either you don't think about such issues at all or you consciously ignore the sensitivities of certain social groups - I find both of these to be worrying. - The food took too long every day - I usually sat for 2 hours to eat and had to wait around 30-40 minutes between courses - one day it took a particularly long time. - Next door to the hotel, noise from the construction yard (?!) with the truck running continuously could be heard until the evening. Since the trucks had "Madlener" written on them, I assume that they are part of the "universe". This makes spending time on the balcony nerve-wracking at times. - Often the tables were not ready by the start time (6 p.m.) -> table cards not yet prepared
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