The Ritz-Carlton, Laguna Niguel

Overall, pretty disappointing for a Ritz- Carlton Property. We are gold elite members and have stayed at many Ritz and Marriot properties around the world including Hong Kong, Beijing, Shanghai and around the US. The service has always been impeccable and this is the reason we keep coming back. My wife and daughter had a girls trip at the Ritz Amelia Island and wanted for nothing, had an amazing time and loved it. Amelia Island was only a tier 3 and Laguna was a tier 4 so we had high expectations to say the least. My wife, daughter and I came for my nephews wedding and had 2 rooms, one for us on the club level and one for our daughter. The check in and reception was great, offered us champagne and were fast and efficient. It kind of went down hill from there. The bellman left the dolly out in front of our room and it stayed there for a good 4-5 hours. Neither one of our rooms were cleaned, even though we were gone most of the day, from 10-4. When we checked out, we waited almost 30 minutes for a bellman and had to call 4 times. I was in the room waiting for the bellman and my wife went down to check us out. After the 4th time, she asked if she could get a key so she could go back to help me with luggage. The front desk just said sure instead of apologizing for the delay or checking to see what the delay was. Luckily the bellman came up before my wife had to walk all the way back. My cousin waited 1.5 hrs for a bellman and ended up taking there own luggage downstairs. Finally, the worst part of the trip. My parents were also in town for the wedding and had borrowed a family members car and staying with family. They had to drive back to the house after the wedding. They were given the wrong car by the valet and did not realize it until they got home and had to drive all the way back, almost 2 hrs round trip at 11 pm at night. Once again, no apology. They just told my parents it happens. I understand it was a busy weekend and things happen, but this is totally unacceptable, especially for a Ritz-Carlton. We will continue to stay at the Ritz Carlton, but unlikely to stay at Laguna Niguel when we come back to California

Wow 🤩 the club lounge blew us away! Food and drinks were amazing but above all the people who work at the club lounge made our stay! I want to especially point out Diane, Alex, Yolino, Leighian, Amanda, Sylvia! They were the stars of the club lounge, they were always there anytime when we needed anything! Also I want to thank Nathan at the front desk who was very professional and very welcoming and checked us in very smoothly and fast and welcomed us with champagne! We stayed at the fire pit ocean front suite room which was mind blowing! Best staycation ever! Recommended 10 out of 10!

My husband and I stayed here for a few days after a family trip further up the coast. The hotel is in a very nice location with a beautiful view of the water. We had an excellent Omikase meal at Taikun, and we ate at Raya Bar and had lunch and dinner from the cafe. All the (non-Taikun) food we had was very good, and a few dishes were excellent. Service overall was very nice. Special shoutout to Randi at Raya Bar, who was terrific! Definitely 5-stars for her. Despite it being her second day (!), Randi was knowledgable about the food and drinks, made great recommendations, and generally made us feel very welcome. We also booked a two-hour e-bike tour with Claire, which was quite nice. Overall, we had a very nice stay. We both rate the hotel with four stars, though, because we didn't think it was quite as knock-your-socks-off as we'd have expected for the cost of the room, the prices for food throughout the property, and parking ($75 per night!). But again, overall a nice stay.

The staff by far is the most polite and had the willingness to assist us. It was very beauty and the fire pit/s'mores was a topper. I had an amazing experience. With that said, I’m offended I was charged $75 for overnight valet when I had no clue there was a cost associated with valet. They should be ashame for charging that amount. Plus $60 for resort fee. Other than that if you want to experience a high end luxury hotel, I recommend it. At least for a night.

Definitely pet friendly and luxurious. Service amazing. Food at Raya was 5 star.