Home2 Suites by Hilton Ft. Lauderdale Airport-Cruise Port

We have stayed at several Home2Suites and this one was outdated and could definately use some updating. The pool looked inviting but was very cold. We did enjoy the size of the rooms and full kitchen. The breakfast was mediocre but we enjoyed the waffle making machine they provided for guests to make their own.

The free breakfast is the BEST I’ve ever had in any hotel. The service is fantastic, everything was so clean! This is my favorite hotel to stay at when we’re in Dania to see family. A big thanks to the breakfast team Elsa, Bianca and Aiskel! Despite it being memorial weekend and full of people nothing was empty and the breakfast bar remained clean. They were happy to answer any questions and had a great energy!

I am a Hilton Honors member. I have never been treated as such in the past. Or experienced the rooms being as dirty and nasty as this hotel. Once we arrived, check in was smooth however, the room they put us in was dirty seats were nasty with stains. The bed did not have a bed skirt. It showed the dirty boxspring. So then I called down and advised that the room was nasty and I requested them to move us. Room number two: I was walked up with the front desk clerk the room we went in was clearly being used as someone was occupying it so we walked in on someone. Then she immediately spoke to the manager that was on the floor. He gave us another room. The third room had stains or blood on the skirt. (See pics) Both skirts were nasty at this point. I was ready to leave the hotel however they asked that I wait, and he went and found us another room, which was room number four. Once I open the door of that room, it seemed cleaner so we stayed in that room. I feel like the wait time they had me sitting and waiting in the lobby as they checked other guest in they treated me as if I wasn’t a Hilton Honors member, I should not have had to wait almost 2 hours after I checked in. How do they expect people to stay in a unclean rooms? This is the first BAD experience I’ve ever had with the Hilton. I WILL NEVER STAY at the Home2 Suites by Hilton Ft. Lauderdale Airport-Cruise Port again.

Large room and very nice property

Great location to Hard Rock