BestWestern Plus North Shore Hotel

As we expected the check in process was easy. Stay very friendly. Accommodation clean and breakfast area well stocked. We enjoyed our stay. Thank you.

Very comfortable facility, loved the beds. Very bright light parking lot, felt comfortable arriving late in the night.

Great hotel. Great location. Friendly staff.

My friend and I were on a road trip and just 'going with the flow'- stopping wherever we felt like it. This is often hit and miss when comes to hotels, but we were definitely happy with this choice! Big room, extra clean, big bathroom (also extra clean), everything worked and the staff was awesome.

Super friendly staff, very clean room and lobby . Large room with a comfortable bed. Coffee in the room and lobby. Hot buffet breakfast. So much to choose at the buffet! Will definitely stay again

We stay at the Best WEstern Plus North Shore Hotel regularly when we are in the Boston area for medical appointments. The hotel is clean, comfortable, and well located. The staff are friendly, helpful, and willing to do whatever is necessary to be sure your stay is comfortable. Over ten years ago we were waiting in line to check in and were discussing our appointments and the results we had gotten. The manager overheard our conversation and told us that she had been trying to work with Mass General North Shore to offer a reduced rate for patients from out of town. She offered us that rate. We have been paying a greatly reduced rate whenever we stay there and we always book our stays there for our quarterly medical appointments. We also have stayed when one or the other of us has been admitted for medical procedure. When that has happened the staff have been so caring and concerned for our wel being! They always inquire about how we are doing. We have sent friends who are traveling to the area for medical appointments to the hotel and told them to give them our name and ask about a medical rate. they all have been accommodated. It's an outstanding hotel with a phenomenal staff.

I should have known when I booked this hotel and the person got my dates wrong even after I said the dates at least twice, that I should have cancelled my booking. I was given a deal, but once I called back to notify him of the mistake in the booking dates, he said he could no longer offer the deal because we were leaving Friday and not Thursday. When I booked my room, I was informed that I was on the first floor, but ended up on the 5th floor at the end of the hallway. Normally, this wouldn't be a problem, but currently I am having issues with one of feet which makes walking difficult at times. I also asked that my receipt be slipped under my door, which it was not and had to ask about it at check out. Had I read the review about the bed bugs, I would have stayed in another hotel. Although I do a thorough check of the bed for that exact thing and not finding any, that previous review left me feeling uncomfortable. I was surprised that there are no bed bug protectors on the mattresses. There is no duvet cover either as someone else mentioned in their review as well. Just a duvet between two flat sheets. They obviously didn't vacuum the carpet as there was a bottle cap and nail clippings on the carpet near the bed. The bed was uncomfortable and as someone else mentioned, the pillows were the size of throw pillows. My husband said there was little to no water pressure, during his shower, another previous mention in a review. We did however, find out from his friend in the area, apparently there was a water main break so not sure which caused the pressure problem. Then there's the parking lot and location of the hotel. If you have mobility issues and do not have a disability parking pass, this is not the hotel for you based upon the parking lot alone. There were a couple of positives though. Staff were pleasant upon arrival and departure. The breakfast was decent. Other than the bottle cap and nail clippings, the rest of the room was pretty clean. The A/C worked extremely well. Personally, I would not stay here again, nor would I recommend it to anyone.