YYihongbieyuandelaobaoTo be honest, I was very entangled when I wrote this review. I stayed in the west of Sichuan for seven nights. No one impressed me so deeply.
On the one hand, the store exempted us from the cost of dinner and let us write a good review. We had to say good things when we were short and soft. But on the other hand, the experience of staying in was really hard to say. I had to tell the truth when it was just in case the latecomers had a bad experience.
So I have been entangled for a long time, and I still decided to tell the truth, and also give some suggestions to the store, hoping to improve. After all, the business is doing for a long time.
The hotel is about 3800 meters above sea level. Our group arrived at around 8 pm. After checking in, we entered the room at about 8:30. But after entering the room, the room was cold and there was no hot water. Call the waiter, say it is an electric water heater, it will be burned, it will take almost two hours; The heating is also slow, taking an hour and a half to two hours.
But two hours later, the room was not warm, the hot water was still not there, and there was mud and sand in the basin. We asked for two rooms in a row, and the other room also said that the hot water was not hot enough and the floor heating was not warm enough.
Call the hydroelectrician, the hydroelectrician recommends changing the room. Although I didn't hear what they said, I guess there should be a problem with the water pipe in the room and there is no hot water at all.
We changed rooms, and it was already more than 10:30.
Fortunately, there is hot water directly after changing the room, and the floor heating in the room is much hotter. It was already more than 12 o'clock when I fell asleep, and the high anti-headache was cracking. Fortunately, the store has an oxygen inhaler, which relieved many symptoms.
It is said that after such a circle, you can already give a bad review. But complaining can't solve the problem, and finding the problem alone can't solve the problem. The clerk's service attitude is good. When there is a problem with the room, I will come as soon as I call. I stand outside the door and say sorry (although the door is as cold as the house). But to give customers a good experience, just have a service attitude, but also need a good management system, so the following are suggestions for the store, I hope to improve:
1) There is a problem with the hardware of the newly opened hotel, but it is understandable that you must communicate with the front desk well. You can't open the room that has gone wrong to the guests. The experience will be very poor! If you really can't confirm whether it is good or not, then you can't open it first;
2) For cost reasons, it is impossible to let the hot and heating be on for 24 hours, but the guests have reservations and prepaid, you can let the front desk call the customer in advance to confirm the time to the store, but let the hot water and heating in the room be turned on two hours in advance, This way customers can have a better experience when entering the house; considering that there may be no signal in the mountains, it is recommended that this matter can be done from the morning.
3) In case there is a problem in the room where the guest lives, don't explain the reason to the guest, because the reason is not important, it is important to solve the problem. Just like us, the room is not warm, there is no hot water, there is mud and sand in the water, I know what is the use of the reason? And sometimes, if the reason is wrong, it sounds like a sophistry or even a deception;
4) There will always be problems with the newly opened hotel. Some customers will give feedback, and some will feel that it doesn't matter. You can call back afterwards to ask if you have any suggestions and opinions, and then take a small book to write down (it is very important to write down), and deal with it centralizedly. Recurring problems must be addressed;
The hotel is new, the location is good, and the scenery is good. But a good stay experience is not only provided by hardware and good service attitude, but also a complete set of processes and management methods. I hope that when the winter is not so busy, the store can summarize the experience of this year and hope that the next year can be better.
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