Guest User
June 10, 2024
Thank you, Franz, for going above and beyond to help us access Netflix using your personal account when we couldn’t log into ours, and for assisting with storing all our luggage in the storage room. The hotel is conveniently located next to Interlaken West station, and the apartments are spacious considering the location. However, the lack of porter service is a significant inconvenience. Access to the apartments through the parking lot is doable but unusual, and security checks in the parking area could be strengthened. The lack of air conditioning in the apartment rooms is not ideal on a hot summer day. The sound of the train passing can be disturbing if the balcony door is open, which is necessary in summer due to the absence of air conditioning. The immediate neighborhood can feel a bit dark and deserted when walking back to the hotel late at night, though we never felt unsafe. Additionally, with only one staff member handling the reception area, there is often a long wait to be attended to.