Top rated hotels in Darmstadt

Moxy Darmstadt
3.8/549 Reviews
I checked in. The room was prepaid and they took a credit for incidentals. All good. I went down half an hour later to get a beverage and got told I needed to pay in cash. Made no sense at all. Their English was terrible and their German not much better. That doesn't worry me at all, but them not being able to answer my questions was frustrating. The air con did not work. They said they would send housekeeping (??) I check out 2 days later. No one came to help. Late on my first day the power failed. No TV, no aircon (even if it did work) No toilet, yes, the toilet needs power to flush. Imagine the mess after 2 nights. I told them and they said someone would come. The next morning I told them again and they said the maintenance people were just having breakfast. They never came. 2 nights with no power. I complained again at check out and the girl at check out said sorry and there is nothing they can do. Avoid this place at all costs. There are so many new options in the area check those out. I am taking this up with Marriott and Amex.

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