We have just returned home after a three night stay at Astley Bank. On arrival, we were pleased enough with our room even though it looked a bit dated and tired. Friends joined us for dinner in the restaurant that evening and the food was good. On our first morning, we had breakfast in a small side room where we had the choice of fruit, yoghurt, pastries and a cooked choice from the A la Carte menu. All very nice. We had been informed their was a wedding that evening but as our room was on the second floor we weren't at all bothered by the noise and had a good night's sleep. Our main issues are around breakfast on the second day. Because of the wedding party, breakfast was a buffet in the restaurant. Also, on our last morning breakfast was again served as a buffet in the restaurant. On both days we were told to leave the restaurant at 9.30 sharp as the staff needed to prepare for lunchtime guests. We were also told there were no more pastries left as they had all been eaten. Astley Bank is a four star hotel but from our experience on the last two mornings, breakfast was not a four star event. We should have been informed that the A la Carte menu would not be available and, in our view, offered a refund. Our other issue was the over the bath shower in our bathroom. The water came out little more than a dribble, again, not what you expect from a four star hotel. The majority of the staff were very pleasant, with a ready greeting and smile. Mainly because of the issue over breakfast, we would have to think hard as to whether we would return. Any changes from what one might expect should be clearly explained upon booking.
Very Good
83 Reviews