I'd give this a zero star if I could. absolutely one of my worst hotel experiences I've ever had, and I travel alot. First of all, we did not receive a welcome drink like any other person who would check in. Not that we care much but it's just a bad start. Then, our additional bed had no real blanket, just a sheet, while the normal beds had thick comforters. How would this work exactly with AC on? They would want to charge extra for a comforter, even if we already paid extra for a bed, and another extra for a person. They do not make up your room, unless requested personally. WHAT? Who does that. Is 7500 pesos a night not worth enough to at least fix the room on a daily basis? Should we shower in the same towels, walk on sandy tiles, for a week? People swim with full on clothes, jeans even, but the rules clearly state ”proper swimwear required”, however, the staff doesnt give a single cent about that, just like almost anything that guests do there. Also, loud JBL speakers they don't mind, even if it blasts other people's eardrums out. Even after complaining, the staff would not bother telling them to shut down the speaker as THIS IS A RESORT and not a public beach. Waiters insist that their menu has wrong items listed after delivering wrongful and missing food. Then on valentines evening, which was a huge reason for us that we chose this place, in house guests were not included in the program, only outsiders. We were not allowed to partake, instead, we were seated somewhere aside from the main program that had a nice set up. i mean, What the actual F*. They charge us corkage for a late night alcoholic bevarage brought inside. However, locals can bring theirs and bring in KFC and jollibee, even cakes is okay. Absolute discrimination. These people simply do not care about their guests, especially if you stay longer than 1-2 nights, they start to dislike you after you give them your complaints or requests. It took a sit down meeting with their manager for it to slightly change on the day before we left. Then the staff suddenly acted like they love us, providing things they'd not even bother bringing up prior to this. Sorry, at that point the damage was already done and we did not care. Never again. If we could we would have checked out after 2 nights. Terrible, just Awful.
Outstanding
43 Reviews