Hop Inn Hotel Davao

Cleanliness: Over 50% of reviews emphasized the hotel’s cleanliness, with mentions of "newly built," "well-cleaned," and "sanitary" rooms.(based on 47 reviews)

The location is the city, ambiance is good, room is clean and tidy. Unfortunately the staff in the reception is rude and unhelpful. I politely request for a additional pillows since my husband has a medical condition. He needs to have 2-3 pillows for him to elevate his head while sleeping. However the front desk staff strongly informed me that they are fully booked and she cannot provide an additional pillows since the pillows are all consumed. So I just kept quiet and proceed to our room. So I ask one of the staff who help us in our luggage if he can spare me 2 more pillows. Good thing he provided us with 2 more pillows when he came back to our room. I understand if they are fully booked but that is not the problem of the client. Hotel Management should prepare extra pillows incase client will have their request. Management people in Hop Inn Hotel kindly conduct a seminar on your staff how to handle customer service. Since your staff in front desk is unprofessional, rude and no customer service at all. Attitude is everything....😡😠😣☹️😟

The remote in my room was for a different room's television, advised the front desk but no one came to change it. Pulled out the plug of the television instead so that I could get to sleep.