Bernina Bed and Breakfast

Super

My recent stay at this hotel was a nigh**are from the beginning. Despite confirming our booking for 10 people over the phone, upon arrival, there were no available rooms. Some in our group even had to cancel their trips due to this mismanagement. The manager, Mario, promised to find us rooms but failed, leaving us scrambling to secure emergency accommodations at a much higher cost. To make matters worse, Mario assured compensation for the inconvenience, but this promise was never fulfilled. Communication was a significant hurdle throughout the ordeal. The lady at the reception, who confirmed our booking over the phone, struggled with both English and German. This language barrier only added to the chaos and frustration. I strongly caution potential guests against choosing this hotel. The combination of unreliable management, broken promises, and communication issues can easily ruin what should have been a pleasant stay. Learn from our experience and look elsewhere for a more reliable and accommodating option.

I feel compelled to share my extremely disappointing experience at the Bernina Hotel in Davos. My friends and I had made a reservation well in advance for a ski weekend, specifically for 10 people through Booking. To ensure everything was in order, we even called to confirm the reservation shortly before our arrival. Little did we know what awaited us. On the day of our arrival, the hotel staff seemed completely unaware of our reservation when the first couple arrived. They acted as if they had no knowledge of our booking. After a prolonged wait, only one couple was given a room, while the remaining eight guests were left without accommodation. It was truly shocking and frustrating. Despite having confirmation and proof of our reservation, the hotel claimed they couldn't find it or confirm it, even though we had spoken to them on the phone. We were left with no choice but to hastily find alternative accommodations, which ended up being more expensive. The communication with the hotel manager, Mario, was absolutely abysmal. He initially promised to find us another suitable arrangement, but ultimately failed to deliver on his word. To make matters worse, we were also promised a reimbursement for the additional costs we incurred, but to this day, we have received no response to our emails, let alone any compensation. I cannot stress enough: Stay away from this hotel. Even awarding it a single star would be overly generous. The experience we had was beyond disappointing, and I urge anyone considering staying at the Bernina Hotel in Davos to reconsider their choice.