Guest User
February 16, 2024
The 200 yuan deposit was not refunded when I checked out. I found out four days later when I checked the account. I called in the morning to ask about the situation, but no one responded until the evening. I made four calls before I realized that it was a mistake by the hotel. If I wanted to refund it, they said I had to wait until the financial department was at work. After another day, they still didn't refund it, and they said the financial department would not be at work until after the fifteenth day of the first ***** month. I made three calls, and one of the male front desk staff had a terrible attitude. This is the first time I've seen such a hard time to refund the deposit. Friends who stay here, please be careful. If you forget, the deposit will be gone.
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