Royal Hotel

Situated on the seafront short walk into the town centre. Many restaurants and pubs nearby. Decent sized rooms and nice breakfast. Dog friendly. Paid parking next door. Old fashioned bathroom with weak shower. Some confusion at the front desk where they tried to make me pay for a pre paid room.

Everything is great. The room is spacious. Food is good.

Nice location on the beach in Deal. Decent sized rooms and ok breakfast. Pay car parking next door. Good water pressure and comfy bed. WiFi did not work well kept dropping out and water in shower was not very hot.

Such a disappointing stay at this hotel. The room was a letdown as was the bathroom. Very worn chipped furniture, creaking floors, no lift, had to move about in shower to get wet. The bathroom in particular was shabby to say the least. Staff at breakfast with the exception of one lovely pleasant member of staff were impatient and the breakfast substandard. In the afternoon the rooms were cold with no access to controlling the heating. The bed was comfortable and the flask of fresh milk very welcome.

Always a pleasant stay, stylish and traditonal. It is a old hotel, so you can hear the creaking floor boards of others, but it is nice..

Doesn’t get more central. Of course old building so has its quirks and indeed charm. Stay top floor which was quiet. Staff friendly and helpful. Breakfast could ask for a bit more but ok. Perfect location for exploring town and hikes (Kingstown and Sandwich).

We checked in very easy, the lady on the reception was very nice and asked us, as we were in the Hamilton Suite would we like breakfast in our room, for which we replied that we be very nice as it was our 45th Wedding Anniversary, which the hotel did know because my husband had stated this when made the booking, we went up to our room and it was beautiful, the views were amazing and we were very happy sitting on the balcony watching the world go by. We got all dressed up for dinner at the hotel, which my husband had booked, went down, my husband mentioned it was our special anniversary, was sat in a corner that only I could see out of the window, on the hotel write up states romance meal, well we thought as it is called the Boathouse Restaurant, we will have a Prawn cocktail to start, well it was like something out of the 70s, yes in a glass bowl, the lettuce had all brown on where it had been chopped and left for a few days, the prawns where so small we almost lost them in the most awful sauce, there was a few bits of tomato, no cucumber no fresh prawn on the top, it looked and tasted awful, my husband had the fish and chips wasn’t to bad, I just had the soup, there was nothing romantic or anything to make it feel special for us, we sat for a long time, waiting for our plates to be cleared and to be asked if we wanted any desserts, it was so long, we just went to our room and when for a walk along the seafront. Had a really good nights sleep, room was lovely, got up at 8 o’clock, sat and watched the sea in our dressing gowns, waiting for our lovely breakfast to arrive in our room, hoping that the food would be better than the night before, 8.45 still no breakfast, so I walked down to the bar where they were serving breakfast in my dressing gown and asked where breakfast was, to be told that had not had our order, I just couldn’t believe it, the lady on reception and gone through it all with us the afternoon before and now they are saying they haven’t got it, yet again a lovely romantic time together gone, went back to the room to tell my husband and he couldn’t believe it as well, he kept on apologising and saying sorry, but it wasn’t his fault, he had just booked this romantic weekend based on the Hotel write up. Had a knock at the door and a lady, came in with another list for breakfast and apologised, the breakfast came it was passable, with a free bottle of Prosecco, we declined this as we wouldn’t be drinking it, as we were driving home, she said take it with you as a apology. We came to check out and for the awful dinner we had the night before, the most unromantic restaurant we’ve ever been to, we were presented with the bill. You can’t recapture special moments your life and we both feel very let down. All I can say is the front rooms are lovely, but everything else was very disappointing.

On arrival we were informed the hotel was under-staffed & our room wouldn't be ready for another hour. Our room & the entire hotel was incredibly hot although thoughtfully a fan was provided in our room. The heating system was outside our room & was very loud. We also had people above us who were running/stamping in their room until gone midnight. We had to ask them to stop. Breakfast was excellent on the first day but the next day we waited 45 minutes for our food to be served & the supplies of juices & croissants was empty for a while. The hotel is very cosy & conveniently situated. It was always busy with a lot of non-residents & service was slow. Extra complimentary supplies were provided immediately upon request by the cleaning staff. All staff were friendly but very busy. It would be good if parking at the hotel could be reserved for residents. We enjoyed our stay but felt the price didn't reflect the value of the service & accommodation. We would rate the hotel 6 out of 10.