Guest User
June 16, 2024
I went with friends as a first stop on my friends stag night, I selected a pint of Whitstable Bay Pale Ale draught. The drink arrived with no head whatsoever and was flat, I had taken just two mouthfuls when I noticed the glass was dirty, I spoke to the barmaid who called her bar manager James to whom I explained the situation and asked if I could have a replacement in a clean glass. Thats how it comes its an ale!! I was told. I explained that I was unhappy as I have had the same drink elsewhere with a head some life and tastein a clean glass, sorely lacking in the pint I'd been served!! I was offered a half pint of something different which I grudgingly accepted not wishing to cause a scene with my friends. In short the treatment I recieved falls woefully short of what I would expect James was in short rude and unhelpful. I and many of my friends will not be frequenting the Bell Hotel in the future. Graham Lane.