I took my nephew to the Daytona 500 and this hotel was right between the airport and the racetrack. It was pricey, but I understood because of the race. It had good reviews and we stay at Hampton Inns a lot so it seemed like it would be good. We were booked for 3 nights. We got there and it was a pretty normal Hampton Inn. It didn’t have a business center, but they said if we needed anything printed we could send it to the front desk. The room was ok. Seemed a little dark, but the bathroom seemed pretty new. On our 2nd night there I woke up about 4:30am and could not fall back asleep so I turned on the TV. Then went to sit in the chair and saw something crawling over our things. I quickly turned on the lights and moved some things and saw a roach. It got away, but I thought I caught it in a cup on the wall. Sadly after a couple minutes I looked and I didn’t have it. I looked for it and didn’t find it. Eventually it came crawling on the wall and I eventually caught it in a cup and moved it to a ziplock bag I had. Once my nephew woke up I told him we were leaving. When I took it to the front desk the girl made a face and told me to just throw it out. I told her we were checking out and asked about getting points back. She said we had to call the Diamond desk. No apology. My husband called Hilton corporate right away. They apologized right away and gave us our points back. My husband called the hotel and asked for a manager and the girl said he wouldn’t be back until the afternoon and she would leave a message. After several calls and no return message, my husband emailed the manager. Again no response. One more email was sent. Again there was no response, but we were refunded for one night.