Express Inn & Suites

TVs did not work , rooms were not clean

Minus five stars! Rent a room somewhere else. Go anywhere but here. I have never had such a horrible experience. I am a Doctor and as such I travel frequently. I have stayed in many hotels. As we all understand if you pay for something that is what you get. Express Inn Decatur does not do that. They do not provide what you pay for. That is fraud. There are no hotel staff present at this location. If you call the front desk from the room the call does not go through. I had left my phone at one of my clients. By the time I returned to the room, a little more than an hour after I had checked-in, I noticed the room was missing several key amenities. I had to lookup the hotels contact info on my phone. The call goes to a standard computer greeting and they do not provide an option to speak with reception. After clicking the best option, "booking", I was finally able to speak with someone. I requested that the amenity be brought down to my room, but there are no staff present. The kiosk in the main lobby, in which you have to use to check in, provides a screen with someone somewhere, but not at the hotel. It looks like they are not even in the United States; Just some rich gentleman from India where the sun has not set despite it being locally dark outside. I asked for a refund or a discount. The kiosk gentleman tried to reach his boss. This took some time. The kiosk gentleman, in a strong Indian accent, "This is not our policy[...] No refund. [And] Since you used the room for many hours you can checkout now and I'll give you a 50% discount." I tried to explain to him that only 2 hours had elapsed since I checked in and that the room was clean, but he basically said take the discount and leave now or pay the full price. I asked to speak with his boss and he said that he would call me. Its been several hours and no call. I wrote this the night of the occurrence while waiting in the cold parking lot. I ended up driving to the big city to stay in a better hotel. I will be reaching out to the Better Business Bureau in an effort to support my claim of business fraud and to pursue a swift resolution. I advise the reader to avoid this business.

Nothing special. Had to check in with a kiosk no person to person. I'm not a robot, shouldn't have to check in with one. Price on ******* was misleading.

They have a virtual checkin machine that took a long time. The person on the other end was nice, but the machine was inefficient. I saw zero other staff while there (one night) and the door leading outside -which was right next to my room - was never locked. I felt a bit unsafe. They also charged $25 extra for each pet. So ultimately, my choice to pick an inexpensive pet-friendly hotel was totally inaccurate. I would not stay here again and it’s not likely I’ll stay in any other express inn since they have moved to hire less in hotel staff.

Was a decent place to stay while working out of town. If spending time there with a family I would recommending spending more and going to a nicer cleaner place.

The carpet was terribly stained. Room was dark over all. Furniture was sticky. The kiosk was impersonal and awkward and they tried to add on a pet fee as I was checking in. $25 per cat per night. When I explained that nothing was mentioned on the site about a pet fee, they didn’t deny it but said it was their policy. I said I wanted to cancel my four day reservation and I was told I needed to go through **********. That was a whole other ordeal. We settled on charging me for one night (plus pet fee) and canceling the last three days. I don’t have a problem with the fees but don’t present them to your customers after you’ve quoted them a price! It’s a deceiving practice.

It was weird checking in, you check in thru a kias instead of actually working with a person behind a desk. Not a fan

Clean and comfortable.

clean, easy check-in, simple, comfortable one night stay.