Hilton Garden Inn Hotels in Deerfield Township

We ended up at this hotel due to arriving to hotel across the street and being totally disgusted. My daughter and I were on a multiple day road trip for sports and walked over to see if they possibly had any rooms for us. The manager, Amanda, and the young man at the desk (forgot to get his name) were very sympathetic but couldn't help us out for that night but booked us for the following night. As we walked out they took my name and number in case anything opened up that night. I don't know if they pulled some magic or if I really just got lucky but within a half hour I got a call that they had a room for us! The hotel was clean, quiet, comfortable and obviously the staff went above and beyond for us. I told them when I walked in that I never wanted to hug a stranger that much in my life. In the end, this hotel is just a tad more pricey than the one across the way and WELL worth the money.

We stayed at the Best Western Mason Inn for two nights while attending the Cincinnati Open tennis tournament. The stay was comfortable, quiet, and hassle-free. The room and public areas were clean and in good repair. The breakfast area attendant kept things clean and well-stocked. Check-in and -out were hassle-free. Parking was free and there seemed to be enough room for all guests. Wi-fi internet was adequate for our needs. The location is convenient to the tennis center and King's Island.

The hotel was nice for a short stay with my family. Pros: there was one lady in particular that worked at the front desk on Friday evening and Saturday that was very friendly from the moment we checked in. Honestly her positive attitude contributed to our lack of complaints during our stay. The free daily breakfast was decent. There’s a nice variety and you can’t beat free (well it might’ve been included in the cost because I’m not sure what we really paid for) and one less meal to plan for my family. The hotel itself has nice character and is beautiful to the eye initially. The room that we were in was very spacious which was a plus! We didn’t have a chance to use the pool but from what I could see it looked nice. Cons - I believe this is becoming an issue with most hotels possibly due to staffing shortages but the cleanliness of the hotel and the room especially, lacked. Having an infant with us brought this to light. He kept bringing us things that we know for sure we didn’t bring into the room, like butter packets, toothpick/floss sticks and an abundance of hair that didn’t belong to us. And the carpet could certainly use a deep clean. The bathroom toiletries were very basic. The fridge left our food warm, I did notify the person at the front desk when we checked out but she didn’t seem to concerned. We couldn’t get lake check out (but I know that’s never guaranteed, it’s just the first time it’s happened to us lol) Overall it was a decent stay. I think we paid more for Location and hotel brand but we survived.

Had to go to 3 different rooms before getting one acceptable. Room service seemed to be short staffed. The kiosk was full of Pepsi, Diet Pepsi and water that’s it. No vending machines or anything. We have stayed here a lot, since they sold out it’s gotten worse.

Located in the suburb of Mason, OH, our hotel is near local businesses such as Anthem, Luxottica, Cintas, Vantiv and Procter & Gamble, as well as popular attractions, dining and shopping in Northeast Cincinnati. Mingle, eat and relax in our hotel's Marriott Greatroom, featuring flexible spaces that allow you to work and play in your own way, with multiple HDTVs, communal tables, a coffee bar proudly serving locally sourced Rooted Grounds® beverages and a chef-created menu of small plates, desserts and drinks. Reserve an M Club room for access to an exclusive place to retreat, recharge and refocus, plus complimentary beverages and snacks. For meetings and events, our hotel's 13,000 square feet of flexible space enhance any type of corporate or social event in Mason. When the day draws to a close, retreat to newly renovated hotel rooms and suites that feature amenities designed for a restful and productive stay, like luxurious bedding, flat-panel HDTVs and ergonomic chairs.

We were visiting our son that was performing in Kings Island 70's show. Hotel only 5 minutes from KI. The room was clean and fresh upon our arrival. I had read several reviews stating odd smells, worn out carpet, general disrepair. I found all of this to be NOT TRUE. The hotel is certainly not new, but I found the room and common areas to be in good condition and what I would expect for a HYATT experience. One review said you could not shut the bathroom door while sitting on toilet. Yep true, but WHO CARES. Shut the door before you sit down, DUH! The sink is outside door from the toilet/Shower and that works great for us. The people that left those reviews expectation were entirely too high probably should just stay home. Additionally the clerk told me if I experienced any concerns when I saw my room she could move me. What more can you expect. The bathroom drain would not stay open & tub filled up while showering. Had to put a pen in it to drain. The shower head pressure was WAY WAY too strong, almost painful. If every room is like this it is a horrible waste of water resources. The shower valve handle was loose and troublesome to dial in a proper water temperature. These were minor and the only issues we had with the room. We would stay here again for sure and recommend.

Very good hotel

This people are great. I have been in Ohio for 2 months on a travel assignment as a nurse. After trying a few airbnb's, I decided to try this place. I love it, they gave me great rates and went over and above in customer service. Everyone has been nice. The location is great with lots of places to eat and close to the interstate. The rooms were great, nice and clean. Katie is the best, she has the best smile and disposition. Ms. Gale is so sweet she has the best breakfast in the morning and she serves us and makes the morning great. Jessica, Shelly, and Amanda all are so sweet. Big thanks to everyone!

It is a great hotel!