Holiday Inn Express Hotels in Denver

I checked in Monday 8/1/22 and checked out 8/3/22. My room was a warm 80+ degrees and the AC was not working. I called the desk and there was no answer so I went back down to the desk. I told the front desk agent that the AC was not working and gave her my room number. She said she would contact maintenance. After several hours with no visit from the maintenance staff, I went to dinner and told the front desk staff that maintenance could go into my room while I was at dinner. After dinner, my room was still very warm. I reported back to the front desk and a different woman said she would have maintenance ”get right on it”. As I walked towards the elevator I realized I had not given her my room number. I went back to her and asked ”Do you know my room number?” She said ”No.” At this point, I realized none of them could care less about my AC issue. I asked her if there was another room she could switch me to with a working AC unit and she replied ”I'm not sure what rooms have working AC and what rooms don't.” So I replied ”There's nothing you can do for me?” To which she replied ”Do you want a fan?” I thought she was kidding so I called her bluff and said ”Sure.....I'll take a fan.” She walked behind the front desk and came out with a BOX FAN!! She said ”Here you go.” I was shocked and disappointed. For 2 nights, I had this ridiculous box fan running full blast trying to stay cool and sleep. It was impossible. When I check out of most hotels, they usually ask me how my stay was. Needless to say, they didn't ask me this time, because they didn't care how my stay was. Unprofessional. Poor service. Unbelievable.

Simple but clean. Comfortable rooms. Silent location and big parking. Near to the airport. Good shuttle bus service. Breakfast from 5.30 am ! Good breakfast with different choice of food. For what you pay is a great solution for one night! Kind people at check in

Me and my husband checked in on Thursday the 31st for a little getaway for a few days. The room itself was very nice. The attendees not at all. After we were finally able to check in we had to wait almost 5 mins for the only working elevator to take us to our floor. Not because it's a large hotel as it's only 5 floors but because it was extremely slow. My husband woke around 3 am and looked out the window to see that our truck was no longer there. Mind you we were not only under a light but also a working camera. When we went down to talk to the desk it took her a while to come out of the office and she rudely confirmed that our vehicle had been broken in to hot wired and stolen. She was annoyed by the fact that we reported it as and I quote it happens here all the time they will just drop it somewhere once the fuel is gone. She was in the office on her phone and not watching said monitors. Why have them if they are not going to watch them?? After almost 2 hours the cops came and again the attendee couldn't even call us down to meet them, the sheriff had to call us. That was the last time we were spoken to by the staff. The housekeeping staff would park there carts next to our room but we were never offered any service even though our booking was for 3 nights. The management never contacted us in regards to the theft. No one did. I will never be back here. We do plan on contacting corporate as we feel as though the hotel itself should have some sort of responsibility and also because it seems as though this is a regular occurrence here at this hotel.