The Brown Palace Hotel and Spa, Autograph Collection

We love Brown Palace and have been there before. We had difficulty getting them to return our calls when we were trying to make reservations for dinner there. Our air conditioning would not turn off and we didn’t hear back from them when we alerted them to the problem. For the price we were paying, we expected better service. It is still a wonderful historic place to spend time.

I would give the brown palace 2/5 stars. The only reason it’s getting 2 is because of the excellent wait staff we had at breakfast. They were so friendly and kind and attentive. Definitely recommend just going for breakfast to see them. As far as everything else it was subpar as best. I paid over $350 for my room and then at checkout paid and extra $109 just for internet and amenities. That definitely should have been included for what the hotel has to offer. Overall front desk staff was rude and stand offish and not very helpful at all. There’s some great historic pieces in the hotel but not enough for it to be worth what we paid for.

On arrival to “The Brown Palace Hotel” we were greeted by friendly employees, valet was a breeze. When we checked in The front desk manager on duty, (Dea) was very helpful, she kindly upgraded our room. The 2 queen suite was beautiful! Nicely decorated with just the right amount of furniture, clean as a whistle. The bathroom had the perfect size tub which we love. Everything about this room made our stay so very comfortable. Thank you Dea for a great experience here in downtown Denver.

Rooms are tiny boxes. They’re charging $400 a night for a room that doesn’t have a refrigerator that has a 40 inch TV in it. Stillno real desk or power outlets. It’s a crap box dressed up as a ducking boutique hotel.

The Brown Palace is very nice. It's an old world charm that has been well maintained. No complaints.

Our Stay at the Brown Palace very disappointing. The hotel appears to have went downhill since our last visit years ago. We paid for a luxury suite. The view was nice and the bed was alright. When we first walked into our suite out hearts sank. It badly needed to be refreshed. The carpet was showing signs of wear. The couch and chairs looked like used furniture from a garage sale! 10 years ago the bath towels were large, soft and luxurious. Now you get a few small low grade scratchy towels like you would expect at a budget motel. 1 small piece of soap, 1 small token lotion, almost no take home memorabilia at all! The tv streaming did not work. Luxury robes used to be hanging in the closet. No more! The worst part was when I complained to the front desk. I was repeatedly told that she was sorry that I felt way- a non apology actually putting it back on us! Her utter lack of concern was appalling! She was smug and condescending. After her the manager's demeanor and attitude was shocking! They could care less! Cannot recommend needless to say.

The WORST service anywhere! Unfriendly and rude front desk staff. They refused to add my Marriott number saying it had to be done when I made the reservation. The room was nice but there was no temperature control in the room. Pounding coming from the room next door. Parking fees were ridiculous!

What can I say about the Brown Palace Hotel? It’s incredibly historic and absolutely beautiful, with stunning architecture that truly stands out. There are several dining options on the property—around five in total—including one that offers a lovely high tea experience. Our room was thoughtfully updated to provide all the modern comforts you’d expect, while still preserving the building’s original charm. Walking through the hotel felt like stepping back in time, making the entire stay both unique and memorable.

So it’s 32° tonight in Denver. And we started with our one King suite and it was 54° inside. So I thought there was some mistake so we went downstairs and they’re like I will send you to another room. So we went to that room it was 58°. So we went to a third room and that’s when the engineer told us that they’ve turned off all of the heat in the hotel for the summer. It’s April 3. And they were not nice. And there was trash in all the hallways and all the switches are worn out and there’s filth everywhere in this old monstrosity And this is $400 a night so don’t stay here whatever you do.