Guest User
May 29, 2024
Downtown Denver property, near convention center and a few blocks from 16th st mall. Not greeted in check in as a HH member. Parking was confusing - no direction when pulled into alleyway, and no good place to park while checking in. I've stayed at most Hilton's in Denver over the last ten years and was sad to experience the uninterested staff when presented with a billing question. Francisco was the third person I spoke with, and returned an email four days after check out, and after I asked for a response. Granted, it was a holiday weekend. Staff were not up to Hilton's usually helpful level. Coffee house had spotty coverage and had to walk around the restaurant in the morning to find a staff member. Set up a group rate and accidentally double booked. Wasn't given lower group rate, but instead higher charge of over $350 for room.