This is a very safe place to stay. You cannot use the elevators without your room key *excellent move! The pool wasnt heated, felt more like 72 degrees instead of 80 for winter time. Beware they use feather comforters and pillows (I'm highly allergic). Was able to swap out pillows but slept with sheets only. Fire pit goes all night. We used the outdoor grill to cook. Stocked kitchen for us but my son's room was missing glasses and cookware. Nice shampoo and body wash provided. the staff was so very nice! My son has a ton of food allergies and at breakfast I spoke with the gentleman who cooked the eggs. He immediately said he would cook him some special eggs! That was so sweet of him to do because that was literally the only thing he could eat out of the many great breakfast options provided. Rooms are very very quiet. Pet friendly as well.