We arrived at 12:45 on check in day. They said they had a room available. I do understand if rooms are not ready for it is early in the day. They said we could check in BUT they would have to charge us $20.00 per hour until the 3;00 check in. In all of my world wide travels I have NEVER heard of such a thing. We left and returned at 4:30 and checked in. I did ask to speak to a manager and did. He explained that this is Wyndham's policy. Who knew?? Prior to my retirement I did do top level management for 39 years and do know that any manager can override this. So, my thoughts were they would rather have a room sit empty than make a customer happy. With this in mind, when we checked out at 7am the next day do we get refund of $20.00 and hour to the 11:00 check out? Think of that perspective how many people don't stay until the check out time. This is by far the most ridiculous policy I have every heard in all of my travels. I will NOT use Wyndham again due to this policy. The next night we checked into a hotel in New Orleans at 11am and they were more than happy to accommodate us.