I booked through ******* and chose to pay at the property. When we had a last minute change of plans the front desk staff, Ashley, helped me cancel the remainder of my booking and refunded me in full for the days we were not staying. The only thing I could say is that we were in the building with the pool and it has a little bit of a smell, if that bothers you then I recommend asking for a room in the main building that the office is located in.