Best Western Diamond Bar Hotel & Suites Reviews

It's quite close to where I need to work.

The check-in experience of this hotel is really bad. The front desk staff has a bad attitude and gave us the farthest and most corner of the hotel, which is close to the highway on three sides. It is very noisy. When I went to negotiate with her, she said that I booked it through a third party online (Ctrip), and the order was close to the highway. There was no highway option when I booked this hotel, and I paid 1,390 yuan. After repeated negotiations and showing the order, I was finally given a slightly quieter room. The whole process was late at night. I also want to say that this is why we stayed in this hotel. It was also recommended to us by Ctrip’s micro-tour guide, saying that it was good for going to San Francisco, but it turned out to be the opposite direction. It was time-consuming, laborious and expensive to change hotels back and forth. Ctrip’s overseas service level also needs to be improved urgently.

I stayed here because it is close to my relatives who live in LA. The room is very large, with two 5-foot beds and plenty of space. General personal cleaning supplies (shampoo, conditioner, shower gel, makeup remover cotton, moisturizer, etc.) Everything is provided (no toothbrush or toothpaste), there is a swimming pool, and basic breakfast is included (coffee, juice, fruit, hamburger meat, bread, etc.), and it is also very rich. But do not ask for a room next to the road, because it is next to the highway and it is very noisy. . If you have large luggage, it is best to ask for a room on the 1st floor underground, because it is a two-story bungalow with no elevator, many parking spaces, and there is a gas station as soon as you turn off the main road, which is also very convenient. Overall, it is good.

Service worse than before

Newly renovated, nice environment

I read the wrong address when I made the reservation, and negotiated with the hotel that no refund will be given. The hotel facilities are outdated and the sanitation is average