I'm sorry, but it's really impossible to rate this hotel positively. The director Luca, a person who alternates moments of extreme rudeness with those of great kindness, does not make you feel at ease. It may also be because, as he defines himself, he is a jack of all trades, from table service to management, he does everything himself, he will sleep 4 hours a night. Justifying this with the impossibility of finding collaborators, because they prefer the basic income. One could also understand it, that is, we are full of problems, lately even more and there is something for everyone. So I believe, if one decides to take a vacation, perhaps even with difficulty, he would just like to get away from problems for those days, to have the illusion that they don't exist, a true hotelier knows this. But this is the ABC of the category, things that in this hotel they don't even know what it means. The hotel: As far as the environment is concerned, it is sad, it reflects the mood of the managers. Only rooms with beds without headboards and broken doors, the safety deposit box was there but it didn't work, rooms furnished with old and haphazardly combined furniture, always messy everywhere (it seems like entering a place where you are about to move house) . There is no parking, you have to find it, along the road behind the hotel, when you find it. Rooms some with air conditioning, others without and this should be a three star hotel. The staff: The staff is friendly, but hit and miss. The receptionist at check-in gave us the wrong room key twice and twice we found ourselves in other customers' rooms with all their stuff within our reach (we didn't touch anything, luckily they were honest people). The kitchen: The bad kitchen, I've never seen a restaurant serve dishes that should be hot, served cold; you know when you heat up the previous day's leftover in a hurry, that's even worse. The director who brings the dishes with the mask lowered on his chin, hamburgers served raw, table service order not respected, it's not that whoever comes first gets served first, it's random, without respect. A dinner or lunch can take away an unacceptable amount of time, to eat like crap. The breakfast: Even worse the buffet breakfast, a total disorganization, only one person has to take the orders and serve the things that are in the buffet, no cutlery, I had to eat ham and cheese with a spoon, too long to wait for it to come the only waiter to get the right cutlery, the cappuccino is the soluble one poured in two fingers of water, very bitter. There is only one sachet of sugar per person on each table, if you want another sachet of sugar you have to go to the bar department, because there are none in that room. So the waiter in the dining room replied: "I'm sorry but I'm not here, you have to go get it at the bar on the other side". Then if you want another glass
Original TextTranslation provided by Google